Hilton Garden Inn Winston-Salem/Hanes Mall

If you want to have a special occasion for your wife, this is not the place to stay. Matter of fact, I was a solid Hilton supporter until this past Friday night 10/7/2022. I spent almost 30 minutes on the phone with the booking department, making everything ( I thought flawless ) flawless. I asked for a room with a jacuzzi tub, as this location has a select few rooms with this feature, they even had to call the location to confirm as it was not in their booking system. Long story short at the end of the phone call I specifically stated once again that I was bringing my wife for a special occasion as we both work many many hours and get little time like this together. We arrive at the hotel after enjoying our evening, certainly not in the condition to be going anywhere else, to find our very small room, with no jacuzzi tub that they were still very willing to charge me $400 a night for. I approached the front desk and explained what was going on and asked for my funds back as we could go to a much bigger room somewhere else ( please note I explained on the phone while booking that I wanted an evening without stress, and that if they couldn’t get it right that I would stay somewhere else, at which time they assured me “oh no Sir, we have you covered”) needless to say we turned our keys in immediately after, and refused to accept the room as it was. I’ll never ever stay at another Hilton property as long as I walk this earth. Good job!!