Kimpton Tryon Park Hotel by IHG in Charlotte

We went her with a friend from out of town. We chose this place because of their reputation and we were very disappointed. The service was not good at all. The manager came over to let us know there was an issue with our entrees order being out in which caused them to take a long time. When they finally came out the steak we ordered medium well was rare and had to be sent back. Over none of us were happy with our appetizers or our dinners. This was just up to par, we would not to back. The Capital Grill and Ruth's Chris are a block away, I would recommend either if those over this place.

The decor was a wonderful balance of organic and artsy. We had high hopes because we heard (and read) great reviews, but when we tasted our food the flavors were non-existent. For a Saturday night visit, we were not sure if it was the chef's night off, but our dining experience was lackluster and unremarkable. The hostess was friendly and professional. Our waitress seemed annoyed to be working or perhaps it was part of the general ere of cold/robotic service typically associated with a handful of upscale dining establishments.
The food presentation and the city view was beautiful. And while our dishes were artfully plated, unfortunately they lacked flavor. Seriously, it could've used some spice, salt, pepper, or some kind of inspiration! With each bite we awaited a moment of awe, which never materialized. We understand the menu changes daily and were eager to try these new creations. We ordered a dish with asparagus and an egg and hoped for something special but we were let down. It was less than ordinary at best. Sad to write we left disappointed. Again, we hope this was just a fluke and this was not the usual experience for others.

It takes forever to get thru the lines! Not to mention most of the staff is just standing around and the bathrooms are located at the back of the store where you get your food which means you have to fight the line waiting to even get to them and watch the swinging door near the bathrooms the staff loves to fly out it and can take you out of your not moving quick enough

Flies in eating area. Long hair in our baguette. Employee that brought food was friendly, but others seemed annoyed we were there.