Best Western Plaza Inn in Pigeon Forge

We usually stay in hotels, and our first night here was pleasant. The service was good, and the room was clean, well‑stocked, and the King bed was very comfortable. However, the room itself felt a bit cramped, and the bathroom was much smaller than what we’re used to.

Our biggest issue came on the second night, when the parking lot noise was extremely loud and made it difficult to rest. On a positive note, the breakfast was excellent and definitely met our expectations.

Great hotel smack dab in the middle of all the action. Rooms were clean and beds are very very comfortable. We had the family suite with one king bed and a separate bedroom with two queen beds and it's separate bathroom. Room also came with dishwasher, refrigerator and sink. Very very very nice for the price so it was a good value. Staff was very friendly and they have an indoor heated pool with hot tub which the kids loved. Housekeeping clean the room each night and turn down the beds. Highly recommend This hotel especially for its location in cleanliness

Everything was very nice. Rooms were clean , breakfast was good. Staff was nice housekeeping was nice. Water pressure was excellent. Only thing the tub didn’t drain good. Kept water in it while showering. We will definitely stay here again.

Great location in reference to Dollywood and what I now believe is a BIG BIG Factor, was it's far enough in the opposite direction of where all the traffic builds up for the major tourist trap which is further down the road.
The property is very well kept and love how spread out the buildings are. We ended up getting our room where there is an indoor swimming pool area. At first walking into the building it felt like a sauna. It was a good thing.. especially since it's in the winter time so coming in from the cold air outside, it felt warm. If you wear glasses, be prepared for fogged up glasses. But it was fine afterwards. The inside was humid so it had lots of moisture on the walkway and stairs. The room was very big and spacious. I got the king bed w/ fireplace. Bed was comfortable but not a fan of the big firm pillows. Not a soft one in the bunch.

My only con was, it had an adjoining room. The other party that was in the other room was loud and we could hear their conversation through the door. I think the indoor pool was popular as there was alot of ppl swimming after 10pm and you could hear them as it echoed as they laughed and screamed.

And there was free breakfast..eggs, sausage, biscuit and grave and waffles, cereal and juices..

All in all it was a good choice. I'd stay there again.

The location is excellent.

Clean, comfortable room with an outside deck which provided a good view of the surrounding mountains. We were on the fifth floor and it was very quiet. No noise from outside traffic nor from other guests. The convenient location made it easy to get to other attractions. The breakfast was adequate with a fairly good selection of foods. It was also reasonably priced.