Movenpick Old City Hotel in Tashkent

AVOID THIS HOTEL. The internet was unusable for my entire stay. Front desk's official answer was "try again in the morning, lots of people are on it." A staff member came to the room, said he'd be back, and never returned. When I called to escalate, the front desk admitted on the call that the WiFi only works when few guests are using it, offered no solution for the night, and hung up on me. The next day they said it was working. Shocker: it wasn't. Called the front desk again, they reluctantly admitted that, no, the internet wasn't working, and that the other person at the front desk had lied to me. It is clearly a known issue and one they are avoiding having to address. Absolutely completely unacceptable and inappropriate.

Stayed at Mövenpick Tashkent from 7 to 10 May 2026. At first glance — a stylish new hotel with spacious, well-equipped rooms. In reality, the experience was a steady disappointment.
In the first room, several power outlets didn’t work, and shortly after, the air conditioner stopped working too. We were moved to a second room — appliances worked, but the glass shower doors in the bathroom were covered in a layer of construction dust, as if the room had been handed over without a final cleaning. On day two, housekeeping was done properly. On day three, they simply made the bed — no fresh towels, no water replenished. For a property under this brand, that’s not acceptable.
The spa complex on level –1 is not ready to receive guests. The pool water was cold, the showers had construction dust, and there was no hot water at all. This isn’t a “minor issue” — it’s a facility that should not have been opened in this state. If a zone isn’t ready, you close it; you don’t sell it as part of a five-star service.
Then there was the late check-out. We had a late flight and asked at reception to extend the room by a few hours. The staff member, without opening the system, without checking the screen, without a single click, immediately replied that the hotel was fully booked and an extension was impossible. I stepped away from the desk, opened the booking website, and saw rooms openly available for sale on that exact date. In other words, I was lied to, point blank — to avoid bothering with a guest who had already checked in and wasn’t generating new revenue. For a hotel positioning itself as a premium international brand, this is a level of service I genuinely did not expect to encounter.
A polished exterior covering an unfinished property, perfunctory housekeeping, an unready spa, and front-desk staff willing to refuse before they think. Mövenpick as a brand should be answering for this — because what’s currently operating under that sign in Tashkent is something else entirely.