TQT Hotel in Hanoi

There are insects and cockroaches in the room and the staff are uncooperative and perform the service in a strange way. I do not recommend staying with them.

Is there an option of not giving any star? Because I would like to opt for that. Pathetic rooms. We were 3 people staying in one room and they said they will give a triple occupancy room but instead gave us a double occupancy with an extra bed squeezed in. There was no space for us to move. The telephone was kept on one of our beds. The hotel staff were so rude. We asked for an clothes iron and they refused to provide that, asked for an extra glass as only 2 glasses were there for 3 people, that also never arrived. Charged us extra money for even consuming the water from the bottles already present in the room. If you are visiting Hanoi, please do yourself a favour and never stay here!!!!

On the booking date, we checked in late at night around 1 a.m., but there was no bellboy available to assist with our luggage, so we had to carry it all ourselves to our room.

Prior to our check-in date, we tried calling the hotel to confirm our booking and inform them about our late arrival, but they did not respond to our phone call.

Our concerns didn’t end there. We were surprised to find that the rooms lacked internal latches, meaning hotel staff could access them with master keys. This raised significant privacy concerns.

Additionally, the hotel seemed eager to charge for even a 30-minute late checkout.

There were no ramps at the entrance, making wheelchair accessibility a challenge. We also had to lift our luggage by ourselves when checking in and out.

The bar was closed during our stay.

At checkout, our luggage was left near the reception area, and once again, the bellboys were nowhere to be found, forcing us to load our bags into the cab on our own.

Moreover, construction work adjacent to the hotel continued late into the night, making it difficult to get a good night's sleep.

The buffet breakfast offered no vegetarian options other than noodles!

For the price we paid, we found better accommodations available in the same area.

The receptionist and the staff were not familiar with the surrounding area and had very limited understanding of English, making it all the more troublesome to communicate anything.

If there had been an option for a negative rating, I would have given this stay a negative 5 stars.

We would not recommend this hotel for families traveling from abroad.