Sekong Hotel Danang in Da Nang

Location and View: The hotel is located in a very good location just opposite to the beach. The suite has great view!

However our experience here was highly disappointing

The staff were completely unhelpful in resolving a serious issue. We had booked a Panorama View Suite, but the hot water was not working. We contacted reception 4–5 times, and only after nearly two hours did someone finally come to check. We were then told that the issue could not be fixed.

To make matters worse, despite my partner clearly requesting the technician not to enter the bedroom due to privacy concerns, he still walked in. This was extremely uncomfortable and unacceptable. When we reported this to reception, their response was indifferent—they simply said we could be refunded for the room, with no apology or concern shown.

The situation worsened during the refund process. The staff initially tried to withhold 3–5% of the amount, claiming it was a card payment fee. This was particularly frustrating because I had specifically asked about any additional charges before paying and was told there were none. Only after I challenged this did they return the full amount.

Overall, the entire experience ruined our day and completely disrupted what we had planned. Very poor service and highly disappointing.

Gave this hotel an overall score of 2 mainly because of the misleading information on booking.com. We were expecting a much bigger space with windows. Rooms are very small and the shower is literally over the toilet, but room was clean. Free breakfast was not great, but just ok. I was originally booked for 4 nights and left after 1. If you are looking a hotel with a higher standard of room this place isn't for you, but that said if you don't mind the tighter space this hotel would be okay.