SO/ Hotel in Vienna

The service was excellent. The front desk staff were professional and friendly. Since I didn't have cash for the taxi, the hotel even paid for it, which was a huge help. The room was spacious, and the mini-bar was free. Great value for money!

Good view from Room in city clean and great service from family in Thailand

Facilities: The facilities are great. There's a bar on the top floor with an excellent view.
Service: The in-room minibar items are all complimentary. I highly recommend the apricot-flavored juice; it's delicious.
Environment: It's very close to the inner city, basically within walking distance.

The front desk staff was really enthusiastic and great at upselling. We paid to upgrade to an executive suite on the 16th floor, and the view was absolutely stunning on a clear day. The mini-bar was refilled daily with three juices, two sparkling waters, one still water, and even chocolates and chips. The Bose Bluetooth speaker had excellent sound quality. My only complaints are that the shower in the bathroom didn't have a slope, so water tended to spill out, and the bathtub needed a wipe-down before use. Breakfast was very expensive! It was a buffet plus à la carte, and while the view was nice, you could get a similar brunch elsewhere for half the price. Service was generally good, and the front desk staff was friendly; they even gave us water when we checked out. Overall, I was quite satisfied.

This is the best hotel should stay with , very beautiful hotel ever seen

The hotel's location is fantastic! I loved the view of the Danube. Our room's air conditioning wasn't working and it was freezing, so the front desk upgraded us directly to a Black Suite, which was a wonderful surprise! The room was huge! Plus, every day we got three juices and three bottles of water from the mini-bar, which was super nice.

From the moment you step into the Philippe Starck–designed lobby, the hotel feels less like a place to stay and more like an immersive experience. The design is daring yet refined, blending contemporary art, dramatic lighting, and panoramic city views in a way that feels uniquely Viennese and unmistakably SO/.

The rooms are stunning: sleek, spacious, and thoughtfully designed with floor-to-ceiling windows that frame Vienna like a living postcard. The beds are exceptionally comfortable, the bathrooms feel spa-like, and every detail—from the lighting controls to the curated minibar—speaks to both style and functionality.

Service is where SO/ Vienna truly shines. The staff are warm, intuitive, and genuinely eager to elevate your stay, striking the perfect balance between professionalism and personal care - A couple of named stays in mind : Claudia, Dally, etc…

Whether it’s a restaurant recommendation, a special request, or simply a welcoming smile, everything is handled with ease and grace.

The location is ideal—steps from the Danube Canal and within easy reach of the historic city center—making it perfect for both exploring Vienna and retreating into a chic urban sanctuary. And the rooftop restaurant and bar? Absolutely unforgettable. The views over the city, especially at sunset, combined with excellent cuisine and cocktails, create a highlight you’ll be talking about long after you leave.

SO/ Vienna is not just a hotel; it’s a statement. Perfect for travelers who appreciate design, comfort, and a touch of the extraordinary. I wouldn’t hesitate to return—and to recommend it wholeheartedly.

The restaurant on the 18th floor of the hotel has a beautiful view, but the hotel service needs improvement, and some staff are discriminatory towards Chinese guests.

On the first day of check-in, we were given a room with a broken air conditioner. The front desk refused to change it and lied, saying that all rooms had similar AC issues.

During dinner at the hotel on the first day, both the waiter taking our order and the host who seated us were very rude.

The hotel's location is super convenient! It's easy to walk to the city center or hop on public transportation to get to attractions. Plus, there's convenient parking right in front of the hotel. The area around the hotel is great too, with lots of restaurants and cafes.

The hotel's location is super convenient! It's easy to walk to the city center or hop on public transportation to get to attractions. Plus, there's convenient parking right in front of the hotel. The area around the hotel is great too, with lots of restaurants and cafes.