Hotel Junior by Max 70 in Salzburg

Our room was small, but nice. However, there was a bad smell of raw sewage in the washroom. We left the bathroom fan on the entire time, but it still didn’t take the odour away.

Checking in was good. Room was clean and a good size. With my back issue I always ask for extra towels. After three requests and told they would be delivered none came. The last time I was told I would have to pay for pillows. €550 for a room for two nights I think they could toss in the pillows.

Parking is terrible. Stalls were small and short. There were 3 SUVs and 2 small cars. We were ok but others would have had problems getting out. It was bad enough that we took an Uber to supper rather than drive ourselves.

Enough disappointment that I could not recommend the hotel unless you considered those points.

Conclusion first: Not recommended, very not recommended

1. The location is a bit far from the city center:
There are two bus lines that can get you there, but it takes about 20 minutes from the city center and 5-10 minutes to walk from the station.


2. Facility issues
(1) There is no elevator and the stairs are very narrow, which is inconvenient for travelers who live upstairs and need to carry their suitcases upstairs.
(2) There are no washing machines and no information counter. The washing machines and information counter are in another hotel nearby (called hotel max 70, about a 5-minute walk away, but you need to walk up and down the stairs from the hotel first).
(3) The bathroom was small and the water temperature in the shower was hot and cold.


3. Poor problem-solving skills and attitude:
(1) When guests raise issues with room facilities with hotel staff, they simply instruct guests to resolve the issue themselves and are unwilling to go to the room to check.
(2) Wanting to discuss the issue over the phone but not answering the call. Afterwards, I arrived at another hotel with a counter and asked the customer in person about the issue of the call not being connected, but he acted like a rogue and did not address the issue of why the call was not connected.
(3) Therefore, in order to discuss the problem with the hotel staff, receive instructions from the front desk and operate "on his own", he had to run back and forth downstairs and upstairs. However, since the front desk staff did not go to the scene to understand the problem, the customer had to go back and forth like this, a total of five times.

There is also a video in the middle explaining to the front desk that "the instructions you gave are inconsistent with the actual situation in the room, and the problem cannot be corrected in this way." But the receptionist disagreed, suspecting that the customer did not look carefully. Later, a passing guest wanted to help solve the problem, so he accompanied the tenant into the room and followed the instructions at the counter. However, the result was really different from what the counter said, and the problem could not be solved by following the counter's instructions.

The hotel receptionist asked the guest to solve the problem with the room facilities by himself, gave the wrong instructions which caused the guest to run back and forth five times, asked other guests to help solve the problem and was unwilling to go to the room to understand the problem, etc. Afterwards, there was no apology or thanks.