Hotel Charlotte in Innsbruck

We stayed there for several days during our vacation. I found this hotel through reviews, but it was completely disappointing.

The man at the reception, who I believe is the owner, was very rude, and the restaurant staff were unpolite and unprofessional. One time, I went to get a coffee, and the lady said “What do you want?” (Was möchtest du?) and took my glass without asking for permission. However, with the locals, they were kind and friendly — the behavior toward tourists was very different.

I do not recommend this hotel at all. Please choose a place to stay that gives you a good vibe and is worth the money you pay.

Overall not a bad place to stay, but not a 4* experience you would expect.
The rooms are clean and spacious, and they look nice enough. The beds are comfortable. It is easy enough to get into town via the tram but the hotel is a little far out.

Staff are friendly but not always visible.
Breakfast is good with a variety of options but nothing outstanding.
There is a fridge but no kettle / coffee machine in the rooms which is odd.
Unfortunately we made a mistake when booking the hotel and thought it had a spa / pool, but it does not. The pool is only open in summer.
Walls are paper thin and we had what sounds like elephants staying upstairs.

We was told, by the hotel that this was a quite place, no guest in restaurant after 10 pm, an ala carte restaurant and all good. We came on a friday for a 2 day stay. Saturday there was a party all day from about 15 pm with screaming people and loud music until after 2 am. This day, the hotel was not able to use for us cause it was occupied fully with partyguests. The pool was not possible to use since partyguests was walking around with alcohol. We was worried about broken glasses in the grass. I was down at the reseption about 20 pm trying to make a statement this wasnt ok regarding the noicelevel, amount of smoke from sigarettes and so on with little respond. In the morning after about 1,5 hour sleep we went down for breakfast. We made a conplain about not feeling we had a stay as deserved and demanded a discount. We got 40 € off. I was expecting at least one night for free. Rediculus experience at this hotel. The ala carte menu is a joke. A pizza, some sossages and a soup, no meny, just a grumpy waiter telling us what we could eat with no interrests in us. We will never return here again. The only positive side is good location and ok standard.