Hotel des Galeries in Brussels

The hotel is very central, and in walking distance to the big severities in Brussels. At first glance the room and hotel looks stylish and sleek. However, there were several things that detracted from the experience. First, our room had a view into the Gallery, which was beautiful, but meant that we could hear everyone walking in the Gallery at night. A lot of people yelling and signing loudly until 5 in the morning, with no sound isolation. You could also hear people walking in the hallway at all times, and in the neighboring room. When our neighbours went to the bathroom at night, it sounded as if someone was inside our room. I have never experienced anything like this before. Secondly, the bathroom was not totally clean. There were coffee spills on the wall and the toilet was dirty when we got there. Thirdly, I found to big to nails in the sheets after room service had made our beds. It was not ours. Some kind workers in the reception, gave us earpods to try to sleep. Still, this hotel disappointed us in quality and cleanliness. Would not recommend spending your money on this hotel, when the standard is a lot higher in other hotels.

I had a wonderful stay at Hotel des Galeries – the room, the ambiance, and most of the staff were excellent. However, the experience was soured by the attitude of one staff member at reception, Matt (mornings). From the moment we arrived early on October 27, he was unwelcoming and reluctant to help. Throughout our 4-day stay, he remained cold and unhelpful with even basic requests like local recommendations. The worst was on our last day: he arranged a taxi that never showed, and instead of assisting us, simply told us to find one on the street, offering no apology or guidance. For a hotel of this standard, such service is unacceptable. Everything else was great – but this particular staff member truly spoiled the otherwise warm experience.