Family Hotel Casa del Mare in Sozopol

I am strongly disappointed. For the price they charge per night, I did not expect to have an uncomfortable old spring "mattress" if you can even call this a mattress. Even when we said that we literally cannot sleep from the pain it causes and I am pregnant, they said many guests have complained and they cant do anything about it. Apart from this, they have nice breakfast options and a beautiful sea view from the room. The location is good and the AC was working fine.

We decided to give this place 3 stars because of the view and location but there were a few issues.
Firstly arriving at the hotel, baring in mind it's one of the more expensive in Sozopol, the receptionist was not very warm, quite awkward actually. We didn't even realise he worked there as we saw him on the street dressed casually, then the next moment he showed up at reception. Very strange and not very sociable.
We also had a bad experience with housekeeping. On one of the days that we stayed there, the cleaner didn't turn up and no one had cleaned our room. Not only that but none of the staff bothered to let us know or provide toiletries or fresh towels, if we handn't asked they wouldn't have bothered.
We had breakfast included within our booking but soon discovered that the food was not all covered and there were flies all over it. None of the staff seemed to take notice and were too busy smoking and having a chat. In addition to this, Sozopol is such a beautiful and tranquil place in the mornings. It's so calm and quite but this was all ruined by the staff as they were blasting extremely loud music in the morning at breakfast. We were hoping to enjoy the quite and listen to the sound of the waves but even after we'd complained, there was no such luck.
Also we once asked if we can buy a cup of coffee from the hotel restaurant and take it up to our room but the staff refused and told us this was not permitted which is strange as we were guests at the hotel.
We also didn't really understand why we were charged extras to use the hotel safe, this is something that should have been included as one of the more expensive hotels, made no sense.