HVD Viva Club Ultra All Inclusive & Beach Snack Bar Hotel

We had an average experience during our stayat this hotel. The staff was kind with us except the staff from the eating pleace, they were very unhappy to be there. The rooms were very clean, the food was ok but when the hotel it's running at full capacity, there aren't enough places at dinner or at the bar in the evening. The minibar contains 2 kids juices and 2 beers (they say that the minibar it's included in the rooms price) and at the coffee maker you have to ask the staff to give you more capsules because the maids aren't refilling the drawer. Unfortunately our worst experience was with ones of our conationals, the romanians who comes there to show off their lack of good behave. P.S: The hotel it's full of kids who aren't affraid to bother you with water splashs and their parents aren't doing anything about that.

Well…i’ve been here 3 years ago and it was very pleasant…we came back and now it is not as we remembered… We arrived at 9.30 in the morning because, as all Romanians we had to avoid the traffic at the border with Bulgaria. It was the first time in almost 20 years since i started to come to Bulgaria, when i couldn’t park and go to the beach till the check in time. A young man from the reception told us to go for a walk till 12.30…yes, indeed, the check in is at 14 o’clock but it was the first time this happened to me….He was also a little bit stiff and bored…. We left and we park in a parking place were we paid 15 leva for 3 hours. We went to the beach were we paid 39 leva for 2 chaise langue, an umbrella and a mattress… So, our holiday started well 😕 Brief, the hotel is clean, the room spotless, the food very tasty and various, the staff from animation team, bar, restaurant, very nice and hard working The animation team speaks a little Romanian, this is a first ! But they played some Romanian music, even manele 🤬 The bad thing is the beach which is far away and this is not a problem, the problem is that from 150 places with umbrellas, now, they only have 50 ! And they say nothing on the site of the hotel ! They say it is a problem with the beach administrator but i don’t believe it because the other private beach from another hotel is normal. So, everybody runs in the morning to catch an umbrella and a good spot. Some people go first thing in the morning with their own cars, others walk for 2,5 km… THE BUS is dirty, old and crowded! The program start only at 9 o’clock, even if the breakfast starts at 7.30, and everybody is trying to catch it ! The have also a microbus to carry all the people to the beach All the drivers are rude ! The pool is not big enough for 200 rooms, it is almost impossible to catch a place The animation is ok but the music is too loud and ends too late in the night, even at 23.16 o’clock… Even if the majority guests are Romanians there is NO single one TV program in Romanian, only German…i don ‘t understand why…not even Eurosport or some news program in English or Romanian… The internet is very poor, hundreds of guests and a poor wifi…i couldn’t use it during the day So, 2 stars for the beach, the bus, the pool, some of the people 0 stars for Golden Sands which is beyond dirty, is filthy!!!!!! And Romanians, even if they are 90% of the resorts guests, are, from my point of view, badly treated…yes, indeed, some of them are rude and they don’t know how to behave… 5 stars for the hotel cleaning, the rooms, the lady who clean our room 10 stars, the food, the cooks, animation team and the young people from the restaurant, bars, the cleaning staff around the terrace For my family it was the last time in Bulgaria and the last time at Viva…