Stay Inn Hotel in Toronto

If you value basic human consideration, customer service, or even simple professionalism, I strongly recommend you do not stay at Deluxe Inn.

I arrived today at 12:00 noon, tired and cold, fully prepared to check in .. I dealt with this rude lady at the front desk by the name Heeper or Hipa (not sure what the right spelling is) I was told flatly that despite rooms being available, I would not be allowed to check in because it was not 3:00 PM yet. No flexibility. No empathy. No attempt to accommodate. Just a robotic repetition of policy.

As a result, I was forced to sit in my car in the cold for three hours waiting for an arbitrary time to pass, while empty rooms sat unused inside. This wasn’t about availability it was about rigid, careless enforcement of rules with zero concern for the guest experience.

When I finally checked in, I asked for the manager’s phone number to escalate the issue. Shockingly but not surprisingly not a single staff member could provide it. Every response sounded rehearsed, evasive, and intentionally designed to block accountability. Either the manager is deliberately unreachable, or the staff has been trained to dodge responsibility. Either way, it’s a joke.

Let’s be clear, policies exist to guide service, not replace common sense. Hotels all over the world allow early check-ins when rooms are available sometimes for a small fee and sometimes just out of basic decency, not this place.

This place doesn’t treat guests like paying customers it treats them like inconveniences.

If this is how they handle something as simple as check-in, I can only imagine how they handle real issues when something actually goes wrong. The lack of flexibility, transparency, and leadership is alarming.

There are far better options out there with staff who understand hospitality is about people, not just rules. Save yourself the frustration, the cold, and the feeling that you don’t matter book literally anywhere else.

Deluxe Inn has successfully ensured I will never return, and I hope this review helps others avoid the same experience.

The day we were getting to the property we called ahead as check in was the same time as the Blue Jays Game we were attending. So we called ahead to make sure we could park there and that we could check in after the game. They stated yes. We got to the property and asked if we could add the license plate to the reservation to make sure we weren’t towed. The front desk women immediately asked if we could wait 10 minutes until her shift was over. We advised we were headed in an uber right away to the Jays game. She reluctantly opened the reservation and added the vehicle- it took her 30 seconds.

After the game to wait a bit for traffic to die down we went for dinner. While at dinner the hotel phoned and asked if we ere checking in. I advised yes, we called earlier to confirm any time was good and are out to dinner after the game. They asked how long, I said a couple of hours. Within the next hour in a half I got another call from them asking if we were checking in. I advised we were in traffic in an uber on our way but didn’t have a time frame as traffic was at a stand still. They then advised they tried to charge the card on file in full for the booking. I told them they can’t do that it’s for a deposit only.

When we got to the hotel to check in, the gentleman asked for the car license plate. Which we had given hours ago. Then he charged us the full price of the booking before we even got into the room. He then tried to charge us an additional $200 deposit ontop of paying. We refused to pay a deposit if they were charging us in full. I have stayed at many hotels around Canada, USA, South America and Europe and have never been charged the full amount prior to checking out. It’s always a deposit hold then payment.

He stated he was new and gave us our keys.

Across the street had a late night car meet where muscle cars and loud mufflers revved up and down the street all night long. Made it very hard to sleep.

The room looked decent enough. Simple, older, clean looking. However we would soon find out the room has creepy crawlers at night. Now I don’t believe it was bed bugs. I believe it was midges or chiggers but after 2 nights I woke up with 10 huge welted itchy bites on me. On my hand, arms, neck and face. My travelling companion also found themselves with multiple bites a day later. The welting and itching was so bad we both had to go to the doctors and obtain a steroid to calm the down.

Based off this experience I would NOT recommend this facility and would never stay there again.