Hyatt Regency Hong Kong, Tsim Sha Tsui in Hong Kong

Really had a fantastic experience from reservation through arrival. I opted to add on the Regency Club and upgrade my room category as there is a promotion for 30% off for members and I would be staying for 5 nights. The promotion includes some discounts for in hotel dining as well. I found the value to be incredible. Bathroom was spectacular and features a double sided closet entrance which made getting ready very easy. The room has plenty of outlets and had an outlet adapter in the work area, a thoughtful touch as I forgot to bring an adapter and needed it for my hair tools.

Ben was a dream helping me set up my airport transportation to the hotel and welcomed me upon arrival, even assisting me with my luggage. I was not expecting such service. The hotel is quite large with multiple levels, it was nice to have a friendly face welcome me upon arrival to ensure I got to the right place. He’s truly an asset to the concierge team.

The harbor view room was worth the upgrade, and offered a bit more space for me to stretch out. The view is lovely and the sitting area features a nice bench.

The Regency Club is surely one of the best I have been in during my stays with Hyatt from a food quality and service standpoint. They modestly describe the breakfast as continental, but far exceeds this description. Eggs to order, mimosas, tea bar, and large variety of hot and cold offerings. I did also dine in the cafe for breakfast, and was impressed at the selection there as well. You cant go wrong either way but I think that the club upgrade offers a sufficient breakfast if you are on the fence.

Location is also impressive, as a first time visitor in Hong Kong the hotels proximity to shopping and transportation will allow me to check all my tourist boxes in between business.

Booked a club regency suite and twin room, and the fantastic experience began even before our arrival. This was one of the few times a hotel confirmed our request for connecting rooms had been secured and arranged an additional rollaway bed in advance, which was greatly appreciated as we were travelling with 3 adults and 2 young children.

Do note the drop-off experience was slightly unusual, as we had to access the hotel via B3 due to its connection with the K11 shopping mall (not K11 Musea) not having a lobby drop off area at road level.

As Club room guests, we were escorted directly to the 23rd floor regency club for check-in, where we were greeted by some of the friendliest and most cheerful front desk associates. Special thanks to Zoey, Sofie, and the rest of the team for making the check-in process with 2 young children and a senior family member seamless. They also snagged us a room upgrade, were consistently attentive throughout our stay and helped arrange our taxi to the airport at check-out

The highlights of the hotel were the scenic harbour views, the convenient direct access to the adjoining mall (which has a lot of eateries, a grocer and some retail shops) and the daily 5.30pm prosecco and canapés at the club floor, offering a generous selection that was sometimes sufficient to replace dinner.

Overall, this was a memorable stay made even better by the outstanding service and genuine hospitality of the hotel team, would highly recommend giving this hotel for a short stay in HK.

Rooms are outdated. We had the club access twin and king rooms. For a 5 star hotel I think this HR TST HK has fallen behind many in terms of hard products. We are looking for comfort. Lounge food is uninteresting and sad. No change in menu daily nor evening. The servers didnt smile at all both at the lobby and lounge.

Club lounge Zoey maintained her positive and calm attitude. She was accommodating and always wear a welcoming smile on the 23rd floor reception. Went the extra mile to ensure my family comfort.

Jacky at Lobby check in also had good and helpful attitude.

The cleaning ladies are all very good, swift and professional.

It’s a rather hard decision but I would hesitate to recommend.

Staff friendly and helpful as ever, including a room upgrade with a beautiful view and late checkout when I was feeling unwell. Always a pleasure to stay at any Hyatt in HK. Thank you!

Pleasant stay at the Hyatt Regency Tsim Sha Tsui with warm hospitality and convenient location!

Beautiful hotel and very conveniently located. Did not have time to visit the gym or other facilities but assume to be good. Conveniently located next to the subway, but needs to look carefully while still in the station as Google map is not correct and requires you to walk outside. Cafe restaurant was good. There is a bit of a rush hour about 1 hour after the service begins. If you can avoid that then you can enjoy the experience better.

Good hotel, good service, good location....all as you'd expect from Hyatt Regency. The only very minor area for improvement would be a bit of coffee making training in the restaurant and some gluten free options...but all in all a very enjoyable stay.

Good location to shops and MTR station