Dreamhouse Theme Hotel in Shanghai

I don't know if the owner changed after the renovation, the service attitude is terrible, it feels like I owe you money, and they just ignore me. The equipment is not good either,

The room is an audio-visual theme room, but the projection is not clear. Then the service staff said that our machine is like this. They repeatedly asked us to make do with it and said that I can give you a discount of 40 yuan. Then we said that the projection screen could not be projected at first. Then the service staff asked the leader to come. The projection screen was projected, but there was no sound. Then it was not solved because their leader had something to do and left. It was not solved until the next afternoon. We complained. Although there was sound later, we solved it ourselves. During this period, the service staff and the leader saw us coming in and out and pretended not to see it. No one greeted her and said sorry. The reasons for the complaint are as follows. First, the service staff explained again and again that we were unreasonable and misunderstood her meaning, and repeatedly stated that I can give you a discount of 40 yuan (as customers, we don’t understand that you are originally a theme room. It didn’t achieve the effect of the theme room. Is this the customer’s problem? Second, we are willing to pay the cost of the theme room. Why do we need this 40 yuan? They didn’t understand what the customer wanted and came to serve. Is this qualified?) Second, I wanted to experience breakfast at breakfast time the next day, but when I went there, I found that there were no edible dishes within the specified time, but they said that they would send 2 breakfast buffets. You can choose Chinese and Western food. I think this is a false and exaggerated introduction.
3. The laundry room is supposed to wash clothes, but not only did the clothes not get washed, but there were also unknown materials. The laundry room environment is very dirty and messy.
4. After the complaint the next afternoon, the manager came to explain that he was busy yesterday and went home at the end of the day. When he came to work the next day, he was not busy enough because of the lack of manpower. Although he saw us, he was not able to say hello. The actual situation was that when we saw him, his leader was fiddling with his phone.
5. The next day, after our complaint, the service staff and leader first tried to solve the problem in the afternoon. The first notice they received was that the hotel said the room was overtime. When we went to pay the hourly room fee, they told us many times that the customer gave us a discount of 40 because of the projection problem. They also told the hotel that an extension of 1 hour would cost 40 yuan, which made me feel uncomfortable, especially since we went to pay the extension fee.
To sum up, the experience was very bad. I was not satisfied with the hotel's service and your recommendation from Ctrip.