Kaya Artemis Resort & Casino - All Inclusive in Famagusta

Unfortunately, this resort is not a 5-star property. At best, I would rate it as a 3-star hotel. The rooms outside the main building are in very poor condition and definitely do not meet 5-star standards. Only the rooms in the main building are modern and well-maintained.
We stayed at this resort for three nights, and if our friends hadn't been staying there as well, we would have left after the first day. On our last night, we received an upgrade to a room in the main building because the room we had originally been assigned was extremely noisy due to neighboring hotels, making it impossible to get a good night's sleep.
The food was disappointing—there was plenty of it, but it lacked flavor. The selection of meat dishes was also very limited.
Most of the staff speak very little English, making communication difficult. They were not particularly friendly either; in fact, many of them ignored guests and wouldn't even make eye contact while speaking.
The air conditioning in the fitness center was not working, making it uncomfortable to exercise. Also, the only place where you can get a decent cup of coffee is the lobby bar.
I appreciate the room upgrade we received for our last night, but unfortunately it was not enough to change our overall impression. I would not recommend this resort to anyone. It is overpriced and simply does not offer good value for the money.

I would not class this as a 5* resort - far from it. First the positives - The beach is beautiful and the restaurant and bar staff are great (shout out to Diyar, Cemre & all others in main restaurant , Alexander, Mert and Berk - excellent service & drinks in the bars). The choice and quality of food in the main restaurant is exceptional - so much variety at every meal and all dietary requirements catered for. Food is not labelled so you do need to ask staff if you have any allergies but there’s always someone willing to help. Now for the negatives…. No response from hotel via email/ WhatsApp before / after stay - they are just not interested in customer queries / feedback. Reception staff could not care less when checking you in - no hotel facilities / meal information offered. Incorrect information given re gym/spa. We were a group of four families that requested 3 accessible rooms on the same floor - this just proved to be way too much trouble. After waiting in the lobby for a few hours we were finally offered rooms in block 8 - 1 on the ground floor, 3 on the first floor. No lift. We had requested 3 accessible rooms for 3 disabled people. After a lot of discussion and waiting for almost an hour for a bell boy to help transport us and the luggage back to reception, we had a lengthy conversation with a very rude gentleman that thought it was unreasonable to have ground floor rooms close to each other. He was curt and did not smile once or show empathy. I finally managed to get help from a woman who may have been a manager. We then had to wait another 2h before our rooms were ready in Block 4. We finally got our rooms after 5pm. To say that the rooms were even 2* is an exaggeration. The rooms are dark, dated, threadbare carpet, paintwork is grubby, lamp did not work, ants in bedroom, safe did not work,shower had low pressure, thin, old bath towels, and woodwork and floor looked like it had been subject to water damage. I would never stay here again or recommend anyone else to visit either.

We went as a family with some friends. Whilst the hotel facilities were first class our room was rubbish, at the most 3* and certainly not 5*. We got our room around 5.30pm instead of 2pm. Many of the staff were rude, especially at the reception desk; the only great service we received was from two members of staff who worked in the restaurant called Diyar and Cemre, who went out of their way to make our experience so enjoyable whenever we visited the restaurant.

Review of Kaya Artemis Hotel, Cyprus We came here with my family for a holiday we had really been looking forward to, but unfortunately, from the very first moment we arrived, it has been a huge disappointment. The sea is truly beautiful, and the food is tasty – I have to admit that. But the accommodation is an absolute disaster. The moment we entered the room, it almost killed the holiday mood – hair everywhere, dirt, an awful smell, sticky old furniture, and peeling walls. The bathroom is so disgusting that I honestly hate stepping inside. Everything feels old, neglected, and dirty. Yet the hotel presents itself completely differently online. I tried to solve it with an upgrade, but it didn’t really change the overall impression. We still have 7 days left here, but honestly – I already feel like going home. For the money we paid, this is not what anyone expects from a vacation.