Paradise Inn Beach Resort in Alexandria

The hotel is good but a bit overpriced. The hotel is in Maamoura, you need a car to be able to go out of the compound if you want to see the city of Alexandria. 30 minutes by car to city centre of Alexandria.
They had a nice pool, a great pool view from the room and private beach. It's noteworthy that the sea in that area is green-ish due to pollution and we occasionally found trash in the sea.
The breakfast is good, open buffet by the sea. The food in general is nice at the hotel, they have one restaurant. They didn't allow us to bring food from outside, so we spent the week eating at the hotel restaurant.
The pool and beach staff are friendly and responsive. However, the receptionists don't listen attentively to what's being said. I asked for a queen or king sized bed, and got two twin beds instead. We had to ask for towels, cups and toilet papers everyday as the house keeper forgets to put them or they just don't care. The receptionists just don't listen when a guest makes a request. For example, we would ask for toilet paper and get face tissues instead. Or we asked for coffee mugs and got tiny tea cups, one time they even gave us water glasses. The receptionist just doesn't listen and you have to repeat yourself and call multiple times to get things right.
The room furniture is old, bed and pillows are uncomfortable. The room has ants specially in the bathroom. We reported that multiple times but they failed to address this issue. The hotel has a lot of cats around begging for food.
They need to improve the rooms to match the outside facilities as they took good care of outside areas but not the rooms.
While checking out, they didn't really care to ask for feedback. It's a 3/5 experience although it's a 4 star hotel. Overpriced and you don't really get value for money.