Jewel Glorious Hotel in Cairo

Staff were unprofessional on all levels, breakfast is a scam, they have very very limited options. Do not recommend

Horrible experience at this hotel. I did not book it, was taken by EgyptAir because of a missed connection along with many other people. They seem to make a big part of their business from that trade.

Bathroom and bed was clean but room was dusty...
Hardly any toilet roll, had to ask for more
No hot water, there was a water tank that I turned on but after 30 mins it had made no difference to the water temp.
Staff making a lot of noise in the corridoors. Housekeeping team had a full on shouting match in the office which I could hear 4 rooms away. Woken up twice by staff shouting very loudly. No excuses. Complained twice about the staff making noise.
Even the pool was dirty when I looked, rubbish around it but yet pool staff sat there doing nothing.
Dining room floor constantly had food on it that people had dropped.
Internet is strong when it works but drops out frequently. Spent the whole day logging back on again when trying to work.
Lots of young men hanging around in the lobby and carpark at 2am when we arrived. They didnt have luggage so not sure what they were doing there but it created an uncomfortable feeling.

AND then after the really bad service and disturbed sleep - 3 members of staff had the cheek to ask for tips!!! Tips should be offered and not demanded!!! And tips are only given where they are deserved which in this case was really not the case.

Certainly not somewhere I would go by choice.

WHAT IM SAYING IS HOW THE HOTEL IS TRULY LIKE.-

our connected flight told us to go to jewel hotel, when we first came in the outer design was beautiful I even called it magnificent, once you go in to the receptionist it’s so very slow, the food is so limited and the juice/water taste off.

For a hotel you’re expecting a nice elevator but no, it was an elevator with a door on it and you had to open it yourself.

When we got into the room I immediately noticed the hole between the door that could see inside the room, and all the rust that was all over the room e.g. the bathroom, the floor tiling and weird staining a on the beds. It’s so poor even for a connected flight I was definitely expecting something half decent. What was given to us was absolute nonsense and I would never recommend this place to anyone.

(Also I know the hotel can’t control this but the noise when your sleeping is on to 100 max volume. All you hear is cars at that point you would have dream about cars, don’t recommend)

The location of the hotel and the rooms are exceptional, however the customer service and the food provided is not to the standards of guest expectations.
Regret staying that has the least customer services expertise.

Unfortunately, our stay at this hotel was an extremely unsatisfactory experience, and it is the worst treatment I have ever encountered in any hotel. It seems the concept of customer satisfaction is the last of their priorities, which is incredibly frustrating.
Reception:
The reception staff clearly lacks professionalism. The interaction is unwelcoming, and they constantly give the impression that they neither value our presence as guests nor care about our requests.
Restaurant :
The restaurant service was terrible. Orders were always severely delayed, and often, the wrong order would arrive. Even worse, when we called to place an order, they would promise to call us back to confirm, but nobody ever did, which wasted a lot of our time.
Bellman:
The issues escalated when the bellman left our bags sitting unattended in front of the main door for over a full hour without any justification. This is a severe lapse in service unacceptable for a hotel.
Reputable hotels prioritize customer satisfaction, but this hotel is the exception that proves the rule. This is the first hotel ever where I have been subjected to such recurring and annoying situations.
I sincerely hope they conduct a serious review of their staff and service delivery methods."

I gave them only one star for the room service staff who doing their job properly

The restaurant wanted to charge double the menu price when seeing Chinese guests. After tough communication, they agreed to charge according to the menu. The room facilities are old and only at the level of domestic hotels.