Movenpick Waterpark Resort & Spa Soma Bay

I had a wonderful vacation with my family, even at high season the hotel was comfortable and not crowded at the restaurant and facilities. Had a nice welcoming thanks to Mr Shady the duty manager and Ms Mariam at the reception. The Gym was nice, thank to Coach Mohamed. The food quality was wonderful.

A wonderful start of stay at Movenpick resort : perfect weather, large, comfortable & clean room, a smiling crew, amazing fresh food, many bars and restaurants. Special mention to Karim and his art of towel works that give us the smile every day (room 4046)

We were warmly welcomed at the hotel, and the check-in process was smooth. As a nice extra, we even received an upgrade within the same room category, but with a better view. However, the room had twin beds instead of a king-size bed. When we inquired about a king-size room, we were initially told none were available, but we were promised a new room the next day. The next morning, we checked again and were informed that the new room would be ready by 5 PM. When we followed up at 5 PM, we were given two choices: either a downgrade to a room with a worse view that would be ready in 90 minutes, or a room in the same category with the same view, but only available the next day. Unfortunately, a similar situation occurred on our last day. In the morning, we asked about a late check-out and were told that no guests were expected in our room. We were offered a late check-out until 8 PM for $40, including a lunch voucher, which was a good fit since our airport transfer was at 11 PM. We were asked to confirm this at the reception at 11:30 AM. When we arrived at 11:30 AM, the staff seemed aware of the arrangement. They again confirmed the $40 fee, informed us that our wristbands would be removed at 12 PM, and even brought the payment terminal. Then suddenly, we were told that a late check-out was no longer possible because the hotel was fully booked. Of course, there is no entitlement to a late check-out, but having multiple staff members provide completely contradictory information left a sour taste on an otherwise pleasant stay. We received the lunch vouchers as promised, but when we asked if we could switch them for dinner vouchers, we were told this was not possible. A bit of flexibility and goodwill would have been expected from a 5-star hotel. Special thanks to Martinos, Nuran, and Abdallah at the reception, who were helpful overall. However, the internal miscommunication caused an inconvenience that could have been avoided. Additionally, our pleasant stay was made even better by the efforts of Amr, the security guard, room boys Ahmed and Hisham, as well as lifeguard Zayed. Their kindness and professionalism truly enhanced our experience.

Very spacious and clean accommodation. The room is really really big and the staff are all friendly. Abdallah's service was especially great. I had a hard time making restaurant reservations because of the tour, but he said he could help me and asked me to tell him which restaurant I wanted in advance. He also explained various facilities of the hotel. That's why I highly recommend this hotel to my friends.

The hotel is very good, the service is amazing, everyone is very nice, the hospitality is at a high level, made one friend, Ali Mustafa, a very nice and friendly guy from the personal, the rooms are large and clean, the food is great, the drinks are tasty, for everyone, hard alcoholic, low alcoholic, non alcoholic, suits everyone, the beach is large and quiet, the atmosphere is great!!!

Very good, convenient, we can eat, drink and have fun together.

The environment is very good, but the Egyptian waiter in a restaurant is extremely stupid, speaking bad things about mainland China in front of *********. Haha, does the quality of the hotel staff need to be improved? ?

Good diving center, fairly good spa center, big territory for walking with nice greco-Italian landscape. In general it is the best 5* hotel in Egypt that I’ve stayed so far. Here, it can be seen that they are trying.