Hôtel Mercure Strasbourg Centre in Strasbourg

Rooms are very old & outdated. Shower was average at best. Fluctuations in hot & cold water. Housekeeping was poor. Often completed very late in the day. Rooms not cleaned well at all on some days. Just the bed made. No coffee replacement one day. No tea the next. When we asked for English breakfast tea, they said they'd run out & only had green tea. No spoon on our last day.

I came with my wife. The hotel is well located. Unfortunately the carpet in the rooms is dirty. As for the staff, Gerald was very helpful and friendly. But for his manager Meriam, she is not respectful towards customers, she should learn from her staff, they are way better qualified

Disappointing Infrastructure Despite Friendly Staff

The front desk and breakfast staff were genuinely friendly and welcoming, which I truly appreciated. Unfortunately, that’s where the positives end.

The hotel’s infrastructure is severely outdated and, frankly, unacceptably dirty. The carpets throughout the hotel are heavily stained and give off a constant impression of grime — I felt uneasy walking barefoot on them. The room itself lacked basic cleanliness: the towels were of poor quality, the walls near the air conditioning unit were visibly dirty, and the bed appeared poorly made. I honestly suspect that housekeeping didn’t clean my room at all during the day.

Though the bed was advertised as a double, it was actually two single beds pushed together — and they weren’t even secured. During the night, the beds shifted apart, creating a gap in the middle that made it uncomfortable and even dangerous.

At breakfast, I noticed small insects crawling on the floor of the dining area — a very concerning sign of poor hygiene. To make matters worse, one of the chairs I sat on broke under me, losing a leg entirely. The lobby also had a very unpleasant odor, but what stood out the most was the pervasive dirt: stained carpets and discolored floors everywhere.

This hotel is in serious need of renovation and a complete overhaul of its cleaning standards. Until that happens, I cannot recommend it.