Hotel de l'Ocean in La Rochelle

We came to the Hotel De Ocean restaurant for a bite to eat today The menu was only available in French and although we have a basic few words of French I asked the waiter if he had an English menu to which he replied “ can you not GOOGLE TRANSLATE the menu !!!!!!! How rude is that ? At a guess 70% of visitors to La Rochelle are English speaking We only wanted a bit of assistance explaining some items on the menu Well done Hotel De l Ocean

I didn’t receive good customer service at the front desk. They were rude and didn’t let me have a later check out by 30 minutes.

We have just stayed here for two nights in a family room for 3. The room was very small, dark, tired and extremely dirty with a thick layer of black dust coating all the skirting boards and worst of the headboard!! We noticed the entrance and stairway were very dusty too, so obviously cleaning is not a priority at this hotel! This was confirmed when we were told that housekeeping would not be cleaning our room during our two night stay due to covid. Having stayed in various hotels in the Uk & Portugal during covid, who still provided housekeeping, we found this very odd.
Due to covid I do carry antibacterial hand wipes so I cleaned the thick layer of dust, as we did not want to breath it in, especially as the headboard was totally covered in black dust! It was clear to see that the room has not been cleaned thoroughly for quite sometime, which was not pleasant and very disappointing. I did check to see if we could change hotels but, being peak season there were no vacancies elsewhere.
We did mention this upon checking out. The response we received was absolutely shocking! The woman at the desk refused to let me speak, continuously interrupting me! She refused to believe us and kept repeating that the rooms are cleaned regularly! I showed her a photo of the black dirt I had removed with my wipes and she blamed the air conditioning unit, which we didn’t even use! After seeing my photo of the wipes she accused us of being ‘cleaning maniacs’!! Such a rude and unpleasant, not to mention unprofessional woman!! Zero customer service & care!!
During our stay we were unable to use the television in fear of being electrocuted as the plug and wires were precariously hanging off the wall!! We did bring this to her attention but she refused to even listen and swiftly took payment for our stay and ushered us away.
Avoid this dark dingy, dirty, hotel!! La Rochelle has many hotels and for €115 per night, you are sure to find much better accommodation elsewhere!!