9Confidentiel in Paris

Staff had minimal interest in the needs of the customers other than collecting a relatively high fee . . 5 star rating requires a complete commitment?!

After spending 7 nights, we strongly encourage you to avoid this hotel. Detailed review on google: (1) wife often travels with teddy bear that deceased family member (who loved to travel) gave her (perhaps odd but high sentimental value); (2) item goes missing from our room; (3) we tell reception, they promise to check with housekeeping and check laundry room right away; (4) next morning, they hadn’t checked but again promised to do so; (5) eventually checked, said it was not there and said it may have been sent to offsite laundry facility (very frustrating b/c they could have checked hotel right away to avoid it being sent offsite); (6) next day, told us that hotel *emailed* laundry facility (no response) but had not called them; (7) told them they need to take this seriously, to *call* the facility and for management to call us ASAP – they promised to do so and said they would “make it right” if they can’t find item; (8) checked out next morning, told no update but would call us ASAP; (9) 3 days later, no call or email so we emailed hotel; (10) 2 days later, hotel says facility did not have our item, apologized and to let them know if they can do anything to fix this; (11) we asked for discount (offered to repay it if our item was ever found); (12) 10 days later, completely ignoring us and management has never contacted us. Many other issues with room/hotel, but items being taken from our room and hotel not caring and now ignoring us is unacceptable.

Stunning hotel which would be perfect if they invested some money in bedding. The bedding was truly awful, especially the pillows. I’m assuming they were the cheapest options available. They need to be replaced.