Hotel de Seine in Paris

We stayed at this hotel for three nights. Upon arrival we were greeted warm and friendly and the front desk staff was outstanding. Unfortunately, our air conditioner was leaking down the wall and onto the twin bed. The twin bed became soaked and we put towels down and pulled the bed out from the wall. We let the front desk know, and they said they would be on it. Their fix was to pull out the bed even further, leaving no room to walk and putting more towels into a bucket. The next day they tried putting cloths directly into the air conditioner and use tape. Of course we’ve taken a number of pictures and we also reached out to the hotel. They offered to buy us breakfast on our last day but time did not allow for that. When I email them after our stay. I received a friendly email stating that they would give us a discounted rate the next time we stayed in Paris. Again the condition of the room for over €600 a night was unacceptable.

I recently booked with this hotel due to the amazing location. However, my room was filthy and smelled of dust, mildew, and mold. The fabric on the walls seemed to have never been vacuumed or cleaned, and the pictures and mirrors dropped tons of dust out of them. Unfortunately, I had to check out early, as the hotel room made me extremely sick and I was unable to breathe during the entirety of my stay. The hotel staff was rude and would not offer any type of accommodation to remedy the situation. The hotel offered no refund for checking out three days early. The first time I asked for a remedy of the situation, I never heard back from the front desk. The second time I asked, they told me to wait until the next day to sort it out. The next day, they told me to wait one more day for the manager to be available, and they still did not do anything to remedy the situation. After posting a similar review to Google, the hotel responded to the review stating they offered me another room and I declined, and that the smell was due to recently changing the carpets. This is a lie, as I was told they could not offer me another room as all rooms will be the same problem. Had they offered me a room where they didn’t recently stir up a ton of dust from changing the carpets, I would have gladly accepted. Not only is the place filthy, but they are un trustworthy. Do not stay here!

Booked this hotel months before going and on the day of arrival whilst on the train travelling from England they had cancelled our booking which was already paid for!
My guess is we got it at a good price and they bumped us to get a better price.
We were booked in April and no explanation was given!
We got our money back through insurance but the distress it caused was not great.
Would not recommend