Hotel Mondial in Paris

The room had a strong smell of renovation. I woke up with stinging eyes and dizziness. The service was extremely poor. They charged extra for a last-minute change of stop on the pre-booked airport bus. Avoid this place at all costs. I do not recommend booking here.

If you expect any service at all, please don’t stay at this hotel. Location is the best thing about it. We booked 3 premier rooms and all 3 were completely different. Beds are ok, but sadly the service here is horrible. We charged to our rooms and they allowed it, night before we left, front desk clerk said we can’t change because we check out in the morning. Which makes no sense because they rake 150$ deposit when you check in.

Worst issue was when we checked in. We got to hotel at 7pm local time. Check is at 2 pm local time and one room was not ready. He said it would be 10 minutes, it was 45 minutes. He also said he could downgrade the room for the same charge if we wanted the room sooner. I know hotels know what the amount of rooms needed everyday.

Again, overall, I would never stay here again! So many better options in the same area, week checked!

NO AIR CONDITIONING! Bait and switch SCAM. NO Air-conditioning, Misleading Photos,— A Frustrating Experience

I booked a “Superior Room” based on the modern, polished photos of renovated rooms shown online. What I got on arrival was something entirely different: an older, outdated room with no air conditioning, worn furnishings, and a musty smell. When I raised concerns, I was told this was a “different type of superior room” — which made no sense based on what was advertised.

At one point, I was even told there’s only one room like the one in the pictures… and that it was currently under renovation. Confused? So was I. Why renovate a room that’s supposedly already been renovated?

After a lengthy discussion/debate/haggling
— and with other guests overhearing the conversation — I was finally moved to the type of room I had originally booked and paid for. But that only happened after significant back-and-forth that felt more like haggling in a market over carpets than checking into a hotel.

This experience was incredibly disappointing, especially after a long day of travel. It felt misleading, avoidable, and not in the spirit of good hospitality. Is it too much to ask to get the product as advertised that I paid for in good faith, without hassle? I just wanted what I paid for. I don’t get the Zero-Sum mentality here. I would strongly recommend looking elsewhere unless you’re prepared to haggle your way into the room you thought you booked. I feel sorry for the staff and the manager as I know it wasn’t their fault, and they did their best, but this is a systemic issue with a scamming mentality in Paris of the owners unfortunately.

It was the worst travel experience of my life. I’ve traveled all over the world, but this was the worst. The staff couldn’t resolve the issue with my room — the air conditioning was out of order, and I couldn’t sleep. I had to open the window just to breathe, but it was extremely noisy outside all night. I asked to change rooms, but the staff said the hotel was fully booked. They couldn’t move me to another hotel either.

When I asked how they would compensate me, they said they could offer breakfast — but I didn’t want breakfast. I wanted proper sleep in a room with the same conditions as what I booked. How could they dare offer an incomplete room to a guest, and have no backup plan for when a customer complains?

If anyone wants to experience something like this, then by all means, come here.