Best Western City-Hotel Braunschweig in Braunschweig

I booked and paid through ******* for a Deluxe room with a double bed (or described as twin) but was allocated a single room. This was made known at reception. I was told it was to do with the messaging from *******. The rest of the hotel was fully booked so there wasn’t another option to correct the booking.
Disappointing as I didn’t receive what I had booked and paid for.

Nothing DELUXE about this room
The so-called DELUXE single in a 4-start hotel. Hmm. First of all, what was good? Interesting and convenient location in the city centre, electronic check-in was easy, the small bathroom was immaculately clean. A box of tissues would not have been out of place for 4 stars. For the rest, look at my attached photos and spot the differences between advertised and actual appearance, and by "spot" I don't refer to the stained chairs and carpet. That would be too easy. The "Separate Seating Area" is nothing more than an added straight-back chair placed beside the other straight-back chair at the miniature work space. What you are led to expect is far from what you get: one uncomfortable basic chair 2 feet away from another equally uncomfortable chair. You could move it, but you would need a lamp. I have doubts about the advertised dimensions of the room. There is no alarm clock (contrary to the description) and the "coffee/tea maker" is just a kettle with some instant coffee and tea bags. The kettle is listed separately as an additional amenity. The WiFi is dodgy: stable with a PC computer, but difficult to connect to the internet and stay connected with Apple products. It was confirmed for me on check-out that this really was a DELUXE room. I wish it had at least just been an oversight. I've never had problems with Best Western before, but I can only recommend that this one be avoided until its rooms measure up to the misleading promotional material. But how would you know?