DORMERO Hotel

we took a standard double room for 350 Euros per night, the room was very small, no more than 30cm of space on the sides of the bed, a small desk, no wardrobe except a couple of hangers. physically there was no room for the suitcases anywhere other than leaving them on the floor and climbing over them to go to the bathroom. We asked for a slightly larger room, at least to manage changes. At reception they told us that the rooms are all the same and that they were fully booked. we invited the receptionist to check the measurements of the room, she came up and replied, the room is really small, we'll change it tomorrow. The next morning there is no water to take a shower. At the reception we pointed out the promised room change and that there was no water in the bathroom. In the evening they tell us that they won't change the room because it is the same as the others and there was no point in changing them. plus they didn't have other rooms and that the problem was only our problem, there was a bed for 2 people so we had to make it work, even calling me a liar because they had the room checked and the water in the afternoon was ok. After several attempts (maybe I raised my voice a little) another receptionist comes out and warns me to call the police. I agree, I say, call her willingly. He replies that they would have agreed with the hotel because they are German and I am not. I convince the other receptionist to check the room, she goes up and comes back saying the room is really small, I'll change it for you. Terrible service, rude and unwilling to accommodate customer requests. and finally I repeat, for 350 Euros per night!