Sporthotel Grafenwald in Daun

Disappointing Stay with Serious Health & Safety Concerns It is with disappointment that I write this review, but I feel compelled to do so due to the hotel’s failure to appropriately manage a very serious situation. We stayed at this hotel as part of a trip for my partner to visit the Nürburgring—a long-anticipated experience for him. Despite some mixed reviews, I chose to book based on the room descriptions and a desire to give the hotel the benefit of the doubt. Unfortunately, our stay fell short of even the most basic expectations. There were no complimentary water bottles in the room, no tea or coffee-making facilities—yet oddly, there was a bottle opener. Housekeeping did not service our room on the second day, so we were left to reuse damp towels. While the breakfast itself was adequate, the dining area was plagued by flies, which is unacceptable in any hospitality setting. More seriously, there was a significant lapse in health and safety standards. On the final day of our stay, while it was raining, my partner slipped and fell down a marble staircase, resulting in injuries to his back and elbow. There was only a single mat at the top of the staircase, which provided insufficient protection given the weather conditions. The fall was severe enough that other guests came out of their rooms to assist. When I reported the incident to the receptionist, I was met with indifference. My concerns about guest safety and the apparent health and safety oversight were dismissed without any empathy or appropriate response. I have since contacted the hotel to seek clarity on their staff training and responsibility in such situations, and also to request compensation. While they acknowledged that there may have been a language barrier which led to a lack of understanding, they have declined any responsibility. The fact that no one from management—particularly the General Manager—has reached out to us directly is deeply disappointing. Legal proceedings have now been initiated, but I felt it was important to share this experience to help ensure the safety and wellbeing of future guests. Would I stay at this hotel again? Absolutely not. Not only because of the unfortunate incident, but because of the lack of accountability, poor attention to detail, and disregard for customer care..