City Hotel

NOT a wellness hotel! Description misleading.
The pictures suggest this is a hotel with its own indoor pool and wellness area. This is not the case. The adjacent building houses the municipal swimming pool, for which you can purchase a ticket. The hotel's description is misleading.

It's supposed to cost 165 on their own website. I entered the booking twice. Error, told to call. I called the lady and suddenly I had to pay more. The person in charge wasn't there. Won't call back. I'd rather book somewhere else, that's why it always goes bust. Sorry

You should hire qualified receptionist who can handle issues and who knows how to respect guests. If there is some issue it is her responsibility to check the issue and not accusing guest, blaming for the damage parking ticket. This incident happened on Tuesday 27th December.

Internet speed: 0.5Mb/s... in an hotel, in 2019, makes no sense to me but ok... if you want more you have to pay 5€...

Everything, signs, menus... everything... only in german. This hotel is not friendly to people from outside Germany.

No fridge in the room. I always keep some cold water of my on the fridge but here is not possible.

No park, if you want to park near the hotel you have to pay 3€ per night.

If you want to use the pool is in the next building and costs 5.50€

Big room but nothing special.

Cleaning is ok, buy could be better.

It's a first and last time... and strongly recommend you stay away from this place as well.

I attended a congress next to the hotel and stayed for two nights. The roomkeeping staff was very friendly and professional. The room was fairly big, featuring a TV, wardrobe cabinet, desk with chair and a seperate table with two chairs, the bed with bedside tables, a big window with a blinding curtain, bathroom with single sink, toilet, hair dryer and bathtub. Everything was basically clean, but in a bad technical condition. The bathroom had an extra fan with a 15ish minute timer, i started it in the morning, when i came back in the afternoon, it was still running, stuck at 2 minutes. The silicone joints were cracking and have developed big black spots over the years. Hot water temperature was a bit cold but OK in the morning, but only 31°C in the afternoon. Worst thing, though, was the A/C not working at all. No matter if you set it to lower temps in the evening, after the sun heated up the room, or set it to higher temps in the morning, always the same temperature. You can tilt one window but the door is too loose to stop the wind so it will fall closed very soon. Second worse point is the reception staff. No sense of customer care. The phones in the rooms have exchangeable paper inserts for short dial descriptions, saying M1 connects you to the reception. You hit M1 and get a busy tone. I called over external line to ask my question and gave them the info the label is wrong, got the answer i am supposed to look up the number from the key card cover. I booked for a twin room via my company, obvious company address and name and was presented a double room. Asking the reception staff to change this lead to various "the client is always wrong" discussions, but no excuse or solution. I had to book two single rooms for the full rate to get seperate beds. Suhl is not known for tourism and hospitality, and here you see, why.