Zeus Kassandra Lagoon in Hanioti

We booked this place directly with the owners because our friend recommended it.
Talking about the price it was ok, we asked for the total price and if there was any hidden expense, we were advised 80eur a night in September based on HB but when we were about to pay there was actually a tax - 7 eur per night.
We were not surprised about the tax, it is obligatory everywhere but we asked before to be provided with the final price and we were not.
The rooms were not the same as advertised.
On their website it says luxury and the photos really are but it's not what you will get.
The rooms are not soundproof, you can hear your neighbors all the time even when they use the bathroom.
The terrace is not private at all, we felt like we had roommates good thing is we were all families with small children.
When we arrived the rooms were not clean at all, even tho they allowed the entrance.
There were red stains on the sheets, the dishes were dirty, the toilet paper was wet and there were warms all around the room and snails too. Anastasia didn't seem to care much.

About the breakfast and dinner, you are actually requested to be scheduled for it, you don't have an option. Either you are going to get up at 8am and finish till 9am for the breakfast or go at 9 and finish till I don't know what time (our schedule was early in the morning which was inconvenient because it's actually 7 am our local time).
The dinner was served to us starting from 7pm, so we had to come earlier from the beach to get ready.

The staff in the hotel restaurant was ok, but they pick up everything so fast you are feeling pushed to finish your dinner as fast as you can.

The server of the hot meals is required to serve a little portion,they said it was because of sustainability but their sink in the room is broken so liters of water are wasted as seen from the video attached.
So basically if you only eat halal or you are not eating meat at all( fasting)they won't serve you the double portion of lamb or fish you will have to stay in the (long) line to get let's say 50 grams of meat or fish because originally it is served maybe 20 grams ( two or three small pieces of the meat)

The meals are very fresh and delicious I can't say but the portions are limited.

There is no tea or water offered.

I asked the waiter " where can I get water?"
She brought me a bottle and then I was asked to pay 2 eur.

Luckily their manager Sotiris is very professional and he speaks english so he understood where the problem was and misunderstanding.

Long story short, 4 star hotel charges for the water for dinner.

One of the receptionists ( not sure what her name was, she worked the shift when we were checking in) , we had the misunderstanding again upon the payment, everything would be so easier and smooth if she let us speak but she didn't even let us speak.

Unfortunately it was not a good choice for us, not what we expected.

It has bright sides, Giorgios- the waiter in the pool bar is a very nice person and other pool bar staff too 👌

The view is amazing from the pool, The food is delicious, restaurant staff is really neat and professional, beach is near if you don't go there with two small children - if you do it might take you an eternity.

Nicely organized and outside arrangement of the resort, they have a swimming pool and very friendly staff! And that's all positive things. What they don't know about is customer satisfaction, I already paid in January and asked for a certain block and room, to be with friends together, when we came they told us that we don't sell rooms based on the view. The room, the furniture is old, the bathroom is old.