Caldera Apex Suites in Fira

Scam Hello everyone, I would like to start this review with a very important warning: do not book at this property! The room they assigned to us did not match the description and photos we had seen at all. There is no reception, and a guy from the restaurant simply gave us the key, after which we never saw any of the staff again. The restaurant manager got angry when we asked to call him, the host said I'm not interested, I take care of the restaurant! Once we entered the room, we found a humid environment. The pool and the jacuzzi were not working and the room was not the one we had paid for! When we asked the host for explanations about the room change, he blocked us and no longer responded to our messages. Furthermore, that same evening he also cancelled our reservation on Booking, probably to avoid a negative review. The cleaner came at 5pm when we were resting after 2 days!!! Evaluate carefully before booking at this property! I cannot give a rating of zero, so I give a 1, but only to be able to publish the review. I really hope Booking takes action!!! Scam

Run away and don't look back. We chose this place based on the photo. A real scam apart from the view. It's a disappointing place, the rooms are almost unsanitary. A supposedly private jacuzzi, a big scam. A filthy jacuzzi where access is open bar everyone can access it, the staff spends their cigarette break there. A hotel where there is no reception, no manager. Everything is managed on a table in the restaurant at the top of the so-called "suites". A ridiculous breakfast. Access to this place is complicated since no one knows it. No taxi knew the place and the meeting point was the famous restaurant. When I see the old comments, nothing has changed everything has been hidden

AVOID AT ALL COST! The hospitality here is horrendous.

1. The host at the reception was EXTREMELY rude and asked me to either stay or leave to another hotel when I told him that the room I have been given is not what I booked. He did not even try to look at my booking or give another solution.
2. I booked a honeymoon suite for my wife and I with an attached hot tub but got a room without a hot tub. I was told that I can use a common hot tub outside which was accessible by other guests and the hotel staff.
3. The room was in a decrepit state. The towels were super old, the paint was wearing off, safe key was missing.

Overall HORRIBLE EXPERIENCE. I would rate them negative if that was possible.

Finding the place wasn’t too easy due to the fact that there aren’t any signs with the hotel name. There wasn’t a hotel lobby, only a restaurant where we were immediately surrounded by come drink here guys. They did have luggage storage, however, it was out in the open where we hoped nobody would take our things. So now onto the room. The view was stunning, picturesque and one of a kind. The outdoor hot tub nasty, brown rings at water level, hair and random debris. Benches around the so-called outdoor tub were stained. Upon entering this $500 Honeymoon suite, it was concerning. Only one towel for each of us and one hand towel. The towels we got were stained, bathroom sink was disgusting and a very dirty sink cup. TV in bedroom didn’t work, no Wi-Fi for options of streaming. So back to the outdoor hot tub, the path we took to get there is frequently visited by random people and tourists, which meant no-privacy. They just allowed people to come and go. A “Do Not Enter” sign would have been something. So I guess if you want motel 6 service in Santorini, you can stay here. But don’t waste your money. The next morning 1 hour before check out, the clerk is peeking in our window, then he comes back a few minutes later to ask if we are checking out…he seemed impatient and almost harassing. So we left the room and put our bags back into the so- called luggage area, which was just up against the glass wall at the entrance of the bar. We asked to sit so we could kill some time, they obliged. Once again the sharks attacked us…drink, drink. We politely declined and started to drink our energy drinks we had. The hotel clerk leaned over the rail and began to say, not quietly, that we couldn’t have our drinks in this area. We talked to a local and this could be a law, however, it was his approach. After spending $500 for the crappy suite, you would think that at least there would be a sitting area not attached to the restaurant. So we put 2 open cans into our bag, sat for a couple minutes and left. Never again to return. Worst stay in all of Europe, stay somewhere else. This place has no lobby to call for inquiries. I guess we just paid for the view…tourist trap!

This place is awful - nothing like the website photos. Room was damp. Hot tubs full of dirty water and not cleaned. Staff not present and when they were not only rude but aggressive and intimidating. Cancelled our reservation whilst we were there after 1 night even though had paid in full for 4 nights - a complete scam!! Please do not stay here!

NON PRENOTATE QUI. Tutte le altre recensioni sono vere. Struttura di truffatori. Mi hanno spostato con inganno in una camera lontanissima e sporca. Appena arrivato mi è stata cancellata la prenotazione.

We only read the Google reviews after booking a non-refundable payment through Booking.com. Lesson learned! Always check the Google reviews first!
The hotel cancelled our Booking.com booking as soon as we had checked in. This means that we can't leave a Booking.com review as well.
The hot tub was not full so was not filtering the water correctly. It is painted black so it's difficult to see how dirty it is unless you look for it. Even if we had got in the hot tub we wouldn't have been able to enjoy the view because the glass was filthy!
The sink was mouldy, see picture.
There was paint peeling off the wall above the head of the bed, see picture.
For the price they are charging, these faults are not acceptable.
To top it all off, it rained last night and we woke up to the floor flooded!
We complained to Booking.com so they started an investigation. As a result, the suites are currently not available for people to book. We'll see if that sticks...

Terrible! Avoid at all cost. The rooms are not only dirty, smelly but also shabby. The windows have not been cleaned for ages, curtains falling of. The water in jacuzzi that is situated in the room has not been changed but the worst part is that they are NEXT à to OPEN air bars. Maybe the lowers rooms would be fine but in mine you could hear the very loud morning till 4 am. When I complained and asked if i could change the room they suggested that if I leave till 11 am they would refund the full price via booking. I left but I never received the funds back. I asked booking to help but despite the hotel told me via booking system that they refunded me they then refused to and even tried to say that I stole their towels:( the towels there are in such poor condition that even if given for free you would not need them. Just avoid it. It’s not worth any money at all