Thermal Hotel Visegrád in Visegrad

This hotel supposedly is a 4 star superior hotel, but I would give it hardly 3 stars. We arrived on a Monday and stayed till Friday. Tuesday late afternoon I informed reception that our room was not cleaned. They sent someone who emptied the 2 bins in the room and - because I asked her - made up the beds. The other days only the bins were emptied. Beds were never made up, bathroom was never cleaned and vacuum cleaner never used in the room. Same for the rooms of my travel companions. And I guess we were still lucky. In the corridor of our floor we saw full bins in front of several rooms - I guess, one way or another, cleaning staff overlooked those rooms completely. On Thursday we finally received fresh towels but still the room was not cleaned. In the room was a leaflet from the hotel informing us they had a problem with some kind of beetle from the Donau and asked us to keep the balcony door closed. Well, if you don’t clean your rooms every day I imagine you can expect problems like that. On the day of our arrival there was a short but hefty storm. When we looked over the balcony of our room we saw pots with plants lying on their side as well as several chairs. Only on Thursday they put everything back up and somewhat cleaned the terrace. The restaurant was open from 6pm till 10pm. When we arrived at 7:30pm the buffet was already half empty and not refilled. Food was ok but nothing special. It was catering for families with children. Same for breakfast. The wellness/pool area was very crowded. Lot’s of families with children. I saw children in the thermal baths although that was not allowed. I even saw children running around in the sauna area. We received a towel for the pool area but could only exchange it for another one after 3 nights. If you stay in the pool area all day and you go for a swim or thermal bath a few times, I guarantee you that your towel is soaking wet. Not pleasant. The only positive were the treatments they were giving. My compliments to the ladies who give the massages, and I definitely recommend the salt grotto of the hotel. In my opinion the hotel lacks good management.

The overall experience in your hotel was good. The rooms are nice. The spa area aswell. I received 2 absolute nogo during my stay. Both are related to the restaurant. 1. the dinner is open until 10pm but some colleagues started to cover/close the buffet area already at 8:30 pm while people were still eating. It was loud and disturbing. 2. out waiter smelled like cigarette smoke. Imagine eating your dinner and the waiter smells very much like cigarette. These are two absolute no gos. Also the waiter do not speak English. Thatswhy they do not do their job properly as they don’t ask what I would like to have for drinking. One waiter wanted me to sign the bill for a totally different table. And he did not understand when I told him that this bill isn’t for my table. I feel like if you do not speak Hungarian, the waiter in the restaurant are way less friendly. All in all the stay was okay the receptionists were friendly. The rooms were nice and clean. Same for the spa area. The restaurant with the waiters is not worth 4 star at all.

Really weak value for money, definitely not a 4-star accommodation. They change towels only every third day, so you have to visit the spa three times with the same towel (quite unhygienic). We stayed for 6 nights, during which the room wasn’t properly cleaned. The room wasn’t hovered, the bathroom floor wasn’t swept neither washed.
There were no slippers in the room - what is pretty much the standard in any 4* hotel.
We also booked a room with a view of the Danube, but we didn’t see the river at all.
The design of the hotel is nice and some members of the staff were helpful and polite, but these are probably the only positive things we can mention.
We tried to communicate the above mentioned things to the receptionist, but she didn’t seem to care.
There are definitely much better hotels and services in Hungary.