Aurea Ana Palace by Eurostars Hotel Company in Budapest
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Description
In this hotel 107 rooms.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 07:00-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, AmericanExpress, MasterCard, JSB
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Television in lobby
- Fire Extinguisher
- Room service
- Family room
- Smoke Detector
- Toiletries
- Accessibility features
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Bar
- Breakfast
- Buffet breakfast
- Restaurant
- Free Wi-Fi
- Shuttle
- Car rental
- Airport transportation
- Transfer services
- Spanish
- English
- Italian
- Multi-language staff
- Tour assistance
- Business center
- Fax and copy machine
- Conference Hall
- Fitness facilities
- Gym
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Pets Not Allowed
Street view
Video: Áurea Ana Palace by Eurostars Hotel Company, Budapest, Hungary
Map
Reviews
I inquired at reception about vegan options at the breakfast buffet. The receptionist wasn't sure, so she asked the bar staff. The response was: “Yes, we have cucumber, tomatoes, and lettuce.” 🧐
We also tried to book a massage and asked at reception around 8:30 AM for an appointment at 12 PM. The receptionist said he would check and let us know. We went out, and upon returning, were told that since they work with external massage therapists, they didn’t have time. No alternative time was suggested, and there was no effort to contact us in the meantime so we could plan our day accordingly.
Altogether, a good hotel but a bit disappointing for a five-star hotel.
We had mixed feelings about our stay at Áurea Ana Palace Hotel. While the staff were helpful and courteous, the overall experience was far from smooth,especially for a hotel that presents itself as a five-star property.
The biggest issue was the presence of cockroaches in our room, which was extremely disappointing and unexpected. After a long day of sightseeing, we had to request a room change around midnight due to this, and unfortunately, we received no assistance with moving our luggage. That added stress and frustration to what should have been a restful evening.
In situations like this, you'd typically expect a hotel of this caliber to offer an upgrade, an apology gesture, or at least some form of compensation for the inconvenience, but none of that happened.
On a positive note, the location is great, and the building itself is stunning, with beautiful architecture that reflects the character of Budapest. However, the experience fell short of the luxury standard we were expecting when booking this property.
I hope the hotel takes steps to improve their service recovery and room standards, as the potential is there—but our visit did not meet expectations.
Pros -
Good location
Nice interior though not sure about the giant portrait of Sisi watching me sleep…
Room was clean
Bathroom was modern
Late night cocktails are good
Cons -
Room AC is loud and difficult to get the room to a good temperature.
Service is horrible for supposedly a 5 star hotel:
No one greets you at the entrance
No help with bags
No concierge
No clarity on Spa rules, some people walking around naked, some with bathing suits. No member of staff at the Spa desk.
Price of all minibar is basically the cost of a night at the hotel.
The room service menu doesn’t have any descriptions of the items so I called and asked what was in the “Club Sandwich”, the person on the other end of the phone did not know and suggested I go down to the bar to find out… I then requested they find out and call back. They did not call back.
Staff are just generally untrained and lack the experience to deliver what is required for 5 star. The hotel generally is nice but it lacks finesse and refinement that you normally expect at this price point. I will never come back nor would I stay at any of their group hotels.
The manager offered to comp our last breakfast (€25) and hotel transfer (€50) in response to the above which was a nice gesture.
Cafe and Restaurants near hotel
Frequently asked questions about Aurea Ana Palace by Eurostars Hotel Company
How much does it cost to stay at Aurea Ana Palace by Eurostars Hotel Company?
The cost of staying in Aurea Ana Palace by Eurostars Hotel Company depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 252 USD. Enter your dates to see the exact offer prices.
Is it far from Aurea Ana Palace by Eurostars Hotel Company to the nearest beach?
It takes 95 minutes to reach to the nearest beach.
Which sights are located near Aurea Ana Palace by Eurostars Hotel Company?
The nearest sights are: Hungarian Parliament Building (360 m), St. Stephen's Basilica (650 m) and Buda Castle (980 m)
Which room categories are available in the Aurea Ana Palace by Eurostars Hotel Company?
You can book Superior Double room, Superior Double room with balcony, Premium Double room, Classic Single room, Classic Double room, Classic Double room with balcony, Duplex room, Double Junior Suite, Sissi Suite in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Aurea Ana Palace by Eurostars Hotel Company?
Check-in at Aurea Ana Palace by Eurostars Hotel Company is possible from 14:00, check-out is until 12:00.
Does Áurea Ana Palace by Eurostars Hotel Company have a pool?
No, Áurea Ana Palace by Eurostars Hotel Company does not have a pool for guests.
Are pets allowed at Áurea Ana Palace by Eurostars Hotel Company?
No, pets are not allowed at Áurea Ana Palace by Eurostars Hotel Company.
How to get to Áurea Ana Palace by Eurostars Hotel Company from the nearest airport?
The nearest airport is Budapest Ferenc Liszt International Airport, located about 34 mins from hotel by car (20.6 km) away.
What’s the cancellation policy at Áurea Ana Palace by Eurostars Hotel Company?
The cancellation policy at Áurea Ana Palace by Eurostars Hotel Company depends on your room type and booking terms.
Does Áurea Ana Palace by Eurostars Hotel Company offer airport transfers?
Yes, Áurea Ana Palace by Eurostars Hotel Company offers Airport pick-up service, Airport drop-off service for guests. We recommend contact ahead to confirm availability and pricing.
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Hotel prices for: May - June 2026 calendar
The average hotel price this month is 246 USD The best time to book is May 25, with rates starting from 210 USD