Princess Keisha Bali Hotel in Denpasar

Terrible experience at this hotel. We stayed for two weeks and had problems from the moment we arrived. As soon as we arrived, we were forced to wait almost an hour for our room because there was no staff available to help us with our luggage.

During our stay, we had to change rooms five times due to different issues in each room:
1. In the first room, the refrigerator didn't work, and there was no hot water.
2. In the second room, the air conditioning was broken.
3. In the third room, again, there was no hot water.
4. In the fourth room, the Wi-Fi didn't work.

Despite our complaints, the staff was unable to solve any of the problems. They simply suggested that we change rooms, hoping the next one would be problem-free.

This hotel is in terrible condition and is literally falling apart. I placed a water bottle on the bathroom sink, and some pieces of the sink fell off. The bathroom was full of limescale in the sink and the shower, and there were stains everywhere, from the sheets and pillows to the towels and even the walls. The furniture was damaged. The photos on their platforms look nice, but in reality, this place is horrible. We even saw a mouse twice during our stay.

The pool was dirty and, although the staff was kind and helpful, they did nothing to improve our experience. Additionally, none of the staff spoke English, which made communication very difficult.

In conclusion, we absolutely do not recommend this hotel. The experience was extremely disappointing.

very not recomended for, masa pas checkin haru bayar lagi Rp 100.000 permalam, terus kamarnya serem, lorongnya gelap, vibesnya kayak hotel berhamtu

Very dirty and old rooms. In the photos looks like brand new but actually the maintenance is very bad, the rooms are old and rusted.
The water in the shower was cold, and the tv wasn't working.

Where to begin... For starters the room itself was not in a good state at all!

•There were stains on the bed and pillows

•Holes in the ceiling and dust everywhere

•The bathroom was disgusting; Limescale build-up EVERYWHERE, the shower heads looked revolting.

It's safe to say we did not shower!

•The mirror was broken, stained and dirty.

•The tap in the sink and toilet roll holder were completely rusty. Leaving rust on the actual toilet roll!

•The windows rattle very loudly with even the slightest of wind

Before we even stepped foot into the property:

As soon as we got to the property we saw a ramp and stairs that were separate, because we had large suitcases we opted for the ramp, as soon as my friend started to walk up the ramp she almost fell flat on her face due to how slippy the surface is and lack of grip on the ramp (it was like trying to walk on ice up hill)- due to it being a shiny granite material. Our nice grab driver offered to help and after falling over himself, got to the top of the ramp. We then tried opening the door and it wasn't opening. I knocked on the glass door several times as there were people inside (They ignored us at first!) Finally a person just kept pointing to the steps and implying to go around, instead of just opening the door in Which we were at! This required going back down the slippery ramp then up the stairs. So my friend had to lay her suitcase down and pushed it, because of how slippy the ramp was it flew down with speed.

Then to top it off there were kids screaming like crazy running up and down the halls for hours, stomping about and trying to open our door! Not once did the parents tell them to quieten down. It's not other people's responsibility to tell other people's kids to be respectful! We had been up the entire night previous travelling and we couldn't get any proper rest during the afternoon and evening because of this, despite being absolutely shattered.

We honestly thought about leaving as soon as we entered the room but didn't have the energy to do so!

Overall a terrible experience and would NOT recommend this place to ANYONE!

The only take away from this is to make sure to look at every review on several sites! Just look at the pictures, it's so bad - We have stayed at much cheaper places in several different locations and they were much nicer in every single way!