Suarti Boutique Village in Ubud

1) The sunbeds and inside the pool there was full of mold which is terrible for human's health and of course I didn't go in. 2) Everytime you turned the water on it smelled so bad. 3) There were huge holes on the roof which allowed cats (and whoever knows what else) come inside the room. 4) The breakfast is awful and absolutely nothing is fresh. 5) AND MOST IMPORTANTLY. I had an accident with the ink of a pen and it left a stain on the bedsheet (my mistake, i understand). Someone from the stuff knocked on the door and said they want to talk to me and they mentioned about the stain. They said it is the client 's responsibility and they said I need to pay 400.000 idr for it, which would be fine with me. HOWEVER, non of the bedsheets they gave us at first place was clean. Everything had stains and holes on them. I showed to him the stains of the new bedsheets the stuff had just replaced and then he changed and said he will discuss it with the manager. In the end they asked me to pay 100.000 idr for bedsheets they were already dirty and with holes. When you ask from the client to pay for something they "destroyed", you need to make sure that the product you had offered at first was in a good condition.

The room was not cleaned properly; there were stains on the sheets and dust on the furniture. The bathroom had a persistent moldy smell, above all the choked toilet took all the pride they showed on the net - we are family of 4 and travelled with baby boy of 7 year age - so we have to take baby 4 times for urination - so much pain because of hotel staff insensitivity . Because they are celebrating there 10th anniversary at that day. I don’t know what’s more important guest problem or celebration.