Ascott Kuningan Jakarta in Jakarta
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Description
Hotel opened in 2013. In this hotel 176 rooms, 17 floors.
The distance to the nearest airport is 21 km.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Breakfast: Continental Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of IDR 1,000,000 (approx. US$59.44) is charged. This property accepts third party payment services The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa
Services and facilities
- Shopping on site
- Computer
- Air conditioning
- Elevator/lift
- Smoking areas
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Washing machine
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Dishwasher
- Outdoor furniture
- Reception desk
- Electric car charging
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Smoke Detector
- Cable TV
- TV
- DVD Player
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Restaurant
- Microwave oven
- Bottled water
- Kettle
- Free Wi-Fi
- Car rental
- Airport transportation
- Taxi booking
- English
- Multi-language staff
- Tour assistance
- Barbecue grill(s)
- Barbeque
- Sun Deck
- Parking
- Parking nearby
- Garage
- Swimming pool
- Outdoor pool
- Beach/pool towels
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Tennis court
- Fitness facilities
- Gym
- Doctor
- First Aid Kit
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Kids club
- Kids' TV Networks
- Pets Not Allowed
Street view
Video: Experience the Modern Comfort Of Ascott Kuningan Jakarta
Map
Reviews
1. Unreachable phone line. My secretary tried to call the hotel more than 30 times at different hours on different days to confirm a bag drop before my arrival; the official phone line never answered. I’ve never seen a hotel publish a number that’s consistently unreachable — it felt unprofessional and inconvenient.
2. Missing towels on arrival. I arrived around 7 p.m. on a weekday and found only three towels in the entire flat. There were no kitchen towels or hand towels. The room phone didn’t answer either, but I was able to contact the hotel via WhatsApp; someone eventually responded and delivered the missing towels.
3. Dirty bath water and unstable temperature. After a long day I wanted a hot bath, but the water was visibly dirty (see photos) and the shower temperature was inconsistent. That made bathing unpleasant and unreliable.
4. Insects in the room. The kitchen countertop had a noticeable ant problem, and I found ladybugs near my bed. This suggests housekeeping and pest control need attention.
5. The hotel asked me to change rooms around 9 p.m. after I had already unpacked. I declined and asked them to resolve the issues the next day; they did address the problems the following morning.
6. Worn room and linens. My room (room size 03 on 2x/F) felt dated; the towels looked grey and worn. For a property advertised as five-star, the condition of the linens and some furnishings was disappointing. The location is good, which is why I chose it, but the room quality did not match expectations.
7. Confusing room phone. The room phone’s buttons on the right side didn’t work. Staff told me to press “O” to reach them which is just confusing when there are key buttons shown on the right side (see photo).
Bottom line: The hotel has a great location, but operational issues — unreliable phone service, cleanliness and pest concerns, inconsistent water quality, and worn linens — made my stay uncomfortable. I hope management addresses these problems; until then, I cannot recommend it for long or repeat stays.
In addition, do not use their website to make booking if you may cancel the booking later - it was an absolute nightmare to make the cancellation as their website has no such functionality so it has to be done via many email exchanges via their email. They even asked me to fill in a form providing my credit details which I strongly disagreed. Just be prepared for that.
The room was huge and spotlessly clean, though a bit dated. Considering the price, this is understandable. It comes with a fully equipped kitchen, perfect for those who want to cook their own meals or are planning a long-term stay. I'd personally recommend it for business travelers or families with young children.
The hotel is directly connected to a mall with a supermarket, but it's not the best for shopping, and the food options are just okay, though very convenient.
There are many restaurants a short distance away. You can call a car to get there, but Grab drivers rarely accept rides due to the heavy traffic. However, the hotel offers its own car service, which is super affordable and fantastic!
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Ascott Kuningan Jakarta
How much does it cost to stay at Ascott Kuningan Jakarta?
The cost of staying in Ascott Kuningan Jakarta depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 123 USD. Enter your dates to see the exact offer prices.
Which sights are located near Ascott Kuningan Jakarta?
The nearest sights are: Ragunan Zoo (10 km) and Jakarta History Museum (10 km)
Does Ascott Kuningan Jakarta have a pool?
Yes, Ascott Kuningan Jakarta has a swimming pool for guests.
Are pets allowed at Ascott Kuningan Jakarta?
No, pets are not allowed at Ascott Kuningan Jakarta.
Does Ascott Kuningan Jakarta serve breakfast?
Yes, Ascott Kuningan Jakarta serves breakfast for guests. Breakfast options include Continental style.
How to get to Ascott Kuningan Jakarta from the nearest airport?
The nearest airport is Halim Perdanakusuma International Airport, located about 22 mins from hotel by car (10.4 km) away.
What’s the cancellation policy at Ascott Kuningan Jakarta?
The cancellation policy at Ascott Kuningan Jakarta depends on your room type and booking terms.
Does Ascott Kuningan Jakarta offer airport transfers?
Yes, Ascott Kuningan Jakarta provides airport transfers for guests. We suggest calling ahead to confirm availability, pricing, and scheduling.





































































































