Cala Sinzias Resort in Castiadas

I have to be honest, I don’t think this place deserves 4 stars. We stayed here for 4 nights at the beginning of September. We frequently travel around the world and this was the most disappointing “4 star” hotel we’ve ever stayed in. The staff here are not polished. It’s a lot of young staff members who don’t seem to know a thing about hospitality. They seem to want to upcharge for everything. On our first evening we requested an iron/ steamer and were told they don’t give them out and that we could pay to have things ironed which required a 48 hour turnaround. I’ve been to hotels around the world, much nicer than this, and none have ever denied us an iron/steamer. If you want the first row of sunbeds, that’s an extra 60 euro a day and for the second row it’s 40 euro a day. Most days most of the two front rows sat empty. The woman at the beach bar always looked miserable. If you want to stay after checkout they charge you for each hour. Even little things like coffee at breakfast you had to make yourself and wait in a long line to do so. There is no quiet luxury here which is sad because we felt it at every other (3 hotels) we stayed at on this trip to Italy. The breakfast buffet was one of the worst I’ve ever been to. The food was covered in flies. Most of what was served was clearly frozen items and many that you’d think would be served warm (ie waffles) were cold. Even the fruit was gross. The only thing I ate on our stay was a made to order omelette and pre-packaged yogurt. We heard from others that the dinner buffet was equally as bad, so we never went. The pool and beach have only a few choices for food which was disappointing. We did dine at the alacarte restaurant multiple times and found that adequate although nothing special. Drinks were good. The grounds are very pretty and well kept. The buildings that house the rooms are also very cute. Some people mentioned the rooms are small, and they are, but we found it to be adequate. The AC worked very well. The issue with the rooms are that the walls are very thin and we could hear our neighbors anytime we were both in our rooms. One day we went to shower in the late evening (had not used the shower since the evening before) and we were greeted with ice cold water. I told the front desk the next morning as it was almost 9pm at that point and I felt completely brushed off. This makes me assume they don’t have enough hot water in the buildings for all of the rooms. We were sent a bottle of champagne the next evening which we assumed was for this issue but when we asked the person delivering it they had no idea - strange. This place would also benefit from having the small pool be adults only. There were a good amount of kids at each daily so we never went. The biggest positive to this place was that the beach was wonderful and we enjoyed the sectioned off area for the hotel. It was a short walk across the street. The water was beautiful and clear and