Conrad Chia Laguna Sardinia in Domus de Maria

The hotel was gorgeous, but we stayed right at the beginning of the season and more than 50% of it wasn’t open yet. There was only one restaurant open besides the pool bar, and the food wasn’t that great. The rooms were lovely and the kids club was great, but I wish we had known that so much of it wouldn’t be open yet.

The beach train is very convenient-dropping you off right at the beaches. The pool and pool bar area is nice. The food is good. The rooms are terrible. Extremely small, over clustered with unnecessary old furniture without any view. We enjoyed everything about our trip except for our room. Real disappointing. The photographer at the pool took beautiful photos of us!

On first glance it seems like a lovely resort in a beautiful part of Sardinia. We arrived and were ‘upgraded’ to what seemed like a neglected part of the resort - the Oasi building- 8 min walk to reception. The rooms are substandard for a 5 star hotel. The room looked nicely appointed on arrival, but we slowly learned that the so called renovation done in 2019 was a shoddy aesthetic job. Our kid’s room closet door handle hung off of the screws and their sink never drained properly. In our room, we noticed immediately that main closet sliding doors were broken when we tried to open them and hang clothes. On day two a maintenance person was sent to ‘fix’ this but the doors still seemed hard to slide and were off the gliding track. The third day, when we tried to open the closet, the entire door with mirror fell off of the hinge. When we called and asked to have the door reattached, the front desk asked us to wait until the next day ‘domani’. This seemed unacceptable especially at £1k a night for our room. After much back and forth, a manager sent another maintenance person to come speak with my husband. He couldn’t seem to solve the issue. In the end we asked to have the entire door removed entirety so that we could access the closet. The lifeguard at the kids pool seemed overly intimidating and bordered on rude. He asked our kids, ages 11-3, not to jump (fair if that is the rule). When our 3 yr old jumped after he previously admonished us, he marched over and told us he was calling security. A security guard arrived, though he never said a word to us, and seemed to shrug his shoulders at the lifeguard. We understand that basic safety measures should be taken, but calling security on hotel guests because their 3 year old jumped into the pool seemed dramatic. The good: Housekeeping was excellent and hard working - special thanks to Anthony who looked after our room. The beach was beautiful and well maintained. Food at restaurants was fine if repetitive, certainly the food is better at local Italian restaurants but we had low expectations going in. The staff tried their best but you got the sense that they were overwhelmed and often disagreed with odd management decisions (ie no music allowed during aqua aerobics even at the chaotic kids pool). The resort grew on us and by day 3 we felt it was better than when we arrived. That said, I’m not sure we would return. There are better 5 and 4 star resorts in Europe.