Palace Hotel Vieste in Vieste

Unfurtunetly I didn't had a nice experience on the hotel. Starting with the first day they have given us the card acces for the beach "busola beach" that was included in the price/package. The beach is not at 5 min walking, is at 15-20 min far away and the beach is too busy, the water is not nice, and the personal is violent and was not nice at all. Explaining this on the hotel they said that this ( the beach) is a "regalo" explaining me that regalo means included and if we want to go fine if not to go in another place. Also the breakfast is a regalo as per the receptioner , I was asking if we need to pay if everything is a regalo 🤣🤣🤣. I don' t recomand the hotel at all as is not putting the customer first.

Could do better
There was no welcome when we arrived at the Hotel. We were told of many things we could not do. We had not booked breakfast and they were unable to provide breakfast. We had a 5 night stay at a 4 star hotel and they were unable to provide breakfast - this is a first in 45 years of international travel.
When we were shown to the room we were told NOT to use the jacuzzi bath.
Further the hotel car park we were told would be €15 / night.
During the stay I reviewed the conditions of our booking and found the car park was €10 / night - they reluctantly agreed. on check out, to the revised price when I showed the condition.
Further the conditions stated they are multilingual (English, Italian, French) - if using a telephone app to translate counts as multilingual, then yes.
Further the conditions stated that front desk is 24 hours - we can only speak for the daytime and it was never fully manned. Walking into reception was at times like the Marie Celeste.