Vistamare Suite Hotel - Lido di Savio in Lido di Savio

We had a very Beautiful room with big sea side terrace and nice view BUT hotel dont satisfy The standards they try to sell. Very very Bad Service at breakfast and The Pool bar, u have to search for the waiters because they ignore u (Even prices Are very high), at breakfast they stopped filling The buffet at 9:30 (even it is til 10:30) and didnt clear table from your empty plates, The rooms Are very modern But shower gel was empty the whole stay, u have no privacy on Toilette because it is impossible to close The door

We stayed at this hotel in late May. First impressions were great, we had to check in late due to road closures from the floods around Ravenna and staff on the phone were patient and assured us they would wait for us. At this time of year, the reception closes around 9-10pm. The hotel was pretty deserted for our stay of three nights, the same for Lido da Savio in general. Restaurants and shops not open May 22nd. Too early in the season? Or maybe an apocalypse that one one told us about? We drove a mile or two to get food one of the evenings. The suite, a fronte mare suite, facing the sea, was immaculate and we were impressed with all of the decor. We made a special request for hypoallergenic provisions, which were met and the room had not a speck of dust. We were very happy with this. We had asked for the sofa bed to be made up with linen, we learned of this through other reviews, before we stayed, that there would be an extra charge as we were under occupancy for a room for four being a party of two. Something to be aware of. The toiletries were nice quality. We also paid extra €20 a day for the kitchenette, the amenities to cook with were the absolute minimum. One wooden spoon, one pan, two plates, two forks etc etc. You can re heat food, use the microwave, gas job, fridge and sink, but attempt much more due to lack of equipment. We paid primarily to use the larger fridge. We ate in the restaurant, the service was exceptional. The waiter was extremely helpful translating for us. Probably the best service in Italy from him. The food was nice, but overpriced for the portion sizes. We did have breakfast one morning, a strange system of ordering the night before, the homemade apple cake was delicious. There was the option of having breakfast without pre ordering. Not sure how that works or how the choices would have varied as we didn’t choose this option. What we did not like, was the fact the air con was faulty for our stay. Out of three nights, successful sleep was managed for only one night. At first we thought it was due to main computer programming as a staff member tried to arrange for us to control the air con ourselves on morning two when we said we had been far too hot. When this failed, when I emailed a formal complaint after we got home, we were told that the pump had broken, so this was the reason the thermostat could not be controlled at all, by us or the Hotel. Yes we could have opened the door, there was a nice sea breeze, but with Mosquitoes this didn’t seem like the best option. We got nasty bites as it was. Unfortunately, we left the hotel extremely tired and a little upset and disappointed. Such a shame, as otherwise it would have been a good stay. A bottle of water was given as recompense. We have to say, all of the staff were wonderful, very professional, very friendly. The hotel is beautifully decorated. It feels luxurious. But reasons not to chose this hotel are: the fact that all suites with a sea vi