Relais Ducale Spa & Pool in Pescocostanzo

The structure needs a restaling is not up to 5 *, the staff are very kind, but in my living room they got lost in a glass of water. As soon as we arrived at 5.30 pm from the ski lifts, I phoned the spa to have a massage for me and my son, they answer me: "there is availability for one person for 25 minutes if he goes down immediately" well let's take off the suit and go downstairs. 5 min. I let my son do the massage and after less than 15 minutes I see him again in the sauna. I ask for explanations and they reply that there were people waiting and the 25 mins were calculated from the phone call charged the same because he booked it by calling 🤦‍♂️.
€ 50 for 10 min did not change my life, they lost a customer and I just booked a ski holiday with the family at the Pizzalto hotel, we hope for a management that pays more attention to customers, with greater transparency and professionalism. Oh I forgot I asked to speak to the Director ... .. Has anyone seen him? 🤔😊