B&B Luxury in Lecce

The B&B is in a fairly central and quiet location. I booked and sent photos of my documents to check in early. When I arrived, around 5 PM, there was no one to greet me. I called the owner, who told me to pick up the room key from the mailbox. The key wasn't there, so I had to wait 30 minutes for it to reach me. The room was rundown: although furnished with fairly new and tasteful pieces, it needed significant maintenance. The door handle was loose, the shelf used as a bedside table was leaning forward, causing everything to fall. The bathroom, although nice, had no bidet; the sink and shower faucets squirted water in every direction, the toilet flushed poorly, there was only one half-used roll of toilet paper, and the promised toiletries were missing (since I was traveling by plane, I hadn't brought my own). The owner was quick to respond to my complaints, saying he was aware of these issues, but everything was undergoing maintenance. Even the promised homemade breakfast couldn't be provided because the room was undergoing maintenance, so I was given a voucher for breakfast at a nearby café. What can I say? If the room needs maintenance, you don't rent it. I had the impression that maintenance was planned, but postponed to a later date. Considering the value for money, I can't complain, but a few more details would have made my stay more comfortable. All I needed to do was enter the room with pliers and a screwdriver...