BiondiHotels Cesenatico in Cesenatico

We stayed for a week with my family. After checking in and paying, we realized there had been a mistake in the quote (which was lower). They changed our room the same day, giving us a standard room, as we requested. The manager seemed more annoyed than sorry. A few hours later, we realized we'd left some personal items (a work diary and umbrellas) in a drawer and rushed to reception to ask if they'd found them. They were GONE. Again, no one apologized or tried to make amends; they were probably thrown away. A real shame, because the dining room service was excellent, with friendly, helpful staff.

We stayed as a family at the end of July 2022, when we arrived the welcome was not the best and no welcome drink.
The room, located on the fifth floor of the building with the small pool, had a separate room but it is a pity that the air conditioner was only in the main room.
The common parts are renovated and well maintained, the floor of the room is also recent like the bathroom but the furniture is broken and the wardrobe without shelves or hangers is not functional for 4 people.
The balcony has been dirty all week and there was a dead plant in the pot who knows how long. A thread or a drying rack would have been needed to hang out the towels and swimwear.
Breakfast is normal but in lunch and dinner the dishes are very messy and greasy, fresh vegetables full of vinegar and unripe fruit.
In times of Covid it is not very sure that all people use the same tongs to take the dishes from the buffet and there are no disinfectants in the room, otherwise the waiting staff use the masks correctly.
A note of merit to the head of the room who very well helps newcomers by putting them at ease and who always does his utmost for the needs of his customers.
The water of the small pool was very clean and crystalline but of the large one it was too cloudy and in some places there were black spots and the tiles were a little slippery, perhaps there was a need for more careful maintenance.
Unfortunately we had to leave a day in advance because our daughter had a gastroenteritis which fortunately was not Covid, however for the unused services we were not refunded anything.