Palazzo Touring Club Milan, A Radisson Collection Hotel in Milan

My coat that I hung in the wardrobe was stolen!
The hotel initially admitted they still had it, but later denied it and refused to return it!
Not only was the room in this five-star hotel not cleaned properly, but their staff also have sticky fingers!

I am extremely disappointed with my experience at this hotel.

I stayed for two nights at this five-star property in Milan. On the day I checked in, I am absolutely certain that I had my black coat with me, and I clearly remember hanging it inside the wardrobe in my room immediately after entering.

The next day, I did not wear the coat. On the morning of my departure, I left early for the airport and unfortunately forgot to take it from the wardrobe.

After realizing this, I contacted the hotel. My friend in Italy even called the hotel and was initially told that a black coat had been found. However, later I received multiple emails from the hotel denying that any such item was ever located.

This inconsistency is very concerning.

I find it difficult to understand how a coat left inside the wardrobe of a room in a five-star hotel could simply “disappear.” Was the wardrobe not checked during cleaning? What exactly happened after I checked out?

Despite several follow-ups, the hotel only provided standard responses and denied any responsibility, without offering a clear explanation.

I hope the hotel takes this matter seriously and improves its internal procedures. This experience has significantly affected my trust in their service.

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Il mio cappotto che avevo appeso nell’armadio è stato rubato!
All’inizio l’hotel ha ammesso di averlo ancora, ma poi lo ha negato e si è rifiutato di restituirmelo!
Non solo la stanza di questo hotel a cinque stelle non era pulita bene, ma il personale ha anche le mani lunghe!

Sono estremamente deluso dalla mia esperienza in questo hotel.

Ho soggiornato per due notti in questo hotel a cinque stelle a Milano. Il giorno del check-in sono assolutamente certo di avere con me il mio cappotto nero e ricordo chiaramente di averlo appeso nell’armadio della mia camera appena entrato.

Il giorno successivo non ho indossato il cappotto. La mattina della partenza sono uscito presto per andare in aeroporto e purtroppo ho dimenticato di prenderlo dall’armadio.

Dopo essermene accorto, ho contattato l’hotel. Un mio amico in Italia ha persino chiamato la struttura e inizialmente gli è stato detto che era stato trovato un cappotto nero. Tuttavia, successivamente ho ricevuto diverse email in cui si negava che l’oggetto fosse mai stato trovato.

Questa incoerenza è molto preoccupante.

Trovo difficile capire come un cappotto lasciato nell’armadio di una camera in un hotel a cinque stelle possa semplicemente “sparire”. L’armadio non è stato controllato durante le pulizie? Cosa è successo esattamente dopo il check-out?

Nonostante diversi tentativi di chiarimento, l’hotel ha fornito solo risposte standard, senza offrire una spiegazione chiara.

Spero che l’hotel prenda seriamente questa situazione e migliori le proprie procedure interne. Questa esperienza ha compromesso significativamente la mia fiducia nel loro servizio

Of the advantages, I can only mention the location, comfortable mattress, normal water pressure in the shower and very beautiful Christmas decorations of the reception area.

Otherwise, the hotel offers a maximum of 3+ stars. Very inattentive staff, who don't really care about the guests. I had to ask for everything twice. When I checked in, I found dirty bed linen with someone's hair on it, I asked to change it, they heard me the second time. but they didn't change it, they just removed some of the hair from the sheet. I asked for cream and houseeping several times, and I personally went to the reception and asked for a houseeping girl. They didn't bring it.

They even put a do not disturb badge on my door specifically to avoid cleaning the room.

I was conditionally sent to the Bertarelli cafe, but the review will be separate according to the location of the restaurant.

I was also impressed by the breakfast. You can order an omelet for free from the menu. By the way breakfast price isn32€. But if you want an omelet with ham, tomatoes or anything else, then you need to pay an additional 12 euros. I haven't seen such a little fight in a very long time, if not ever.

I definitely do not recommend this hotel to visit.

And if the manager wants to figure it out anyway, then I stayed on November 10-12, room 209.