Milan Marriott Hotel in Milan

Avoid, at any cost , how has this fallen through the cracks and Marriot EU and HQ not aware of this is surprising. Marriot Gold Tier member

****update to the below****
After explaining the below issues to the reception when checking out, they reversed the payment via points for the hotel room.

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I was left standing at check in for over 10 minutes while the staff chatted, upon checking in which took at least another 20 minutes to be told our rooms are not ready and they would call us when rooms were ready. Never received a call telling us the rooms were ready. When I returned to the hotel at 6pm, I was told breakfast was included and they would organise a late check out.
The next morning when I went for breakfast, I was told it was not included and a late check out can’t happen. So I booked another night using points so we can leave at 6:30pm. I called down to reception requesting we keep the room and stopped by reception on the way out to make sure they understood.
Upon returning to the hotel at 5:30pm, our room key no longer worked. So I went down to reception who seemed very confused and spent another 20minutes trying to explain for the third time so we could access a room we had paid for to use only for 1 hr. It ended up being 40minutes given the front desks confusion
Upon entering our room. The room had not been made up, bed unmade, complementary water was not replaced and the towels had been removed, so we used hand towels to dry ourselves.
I understand the hotel is being renovated but this does not excuse the appalling level of service.

I’ve stayed at many Marriott hotels around the world, and unfortunately this may be one of the worst experiences I’ve had.

At check-in, the receptionist was distracted and unprofessional, which left us confused. She was half checking us in and half chatting with her peers; it took forever with the process. She even told us breakfast was included, only for us to be told the next morning by an even more rude receptionist man that it wasn’t. I honestly wouldn’t have minded paying for breakfast, but the way the situation was handled felt dismissive and unpleasant.

The hotel itself also leaves much to be desired. The location is inconvenient — at least a 10-minute walk to the nearest train stations and far from the city center. On top of that, half the property seems to be under construction, which takes away from any sense of comfort.

The only positive I can mention is that the rooms are fairly spacious for a city hotel. Beyond that, this property is not up to Marriott standards. I won’t be coming back, and I’d recommend spending your holiday money elsewhere.

TL;DR:
• Inconvenient location
• Rude, unprofessional service
• Spacious rooms (the only plus)