DoubleTree by Hilton Turin Lingotto in Torino

I stayed at DoubleTree by Hilton Turin from Jan 29 to Jan 31. Overall the location is convenient, but several issues significantly impacted my experience.

The biggest problem: I forgot my charger in my room, and when I contacted the hotel, I was told it was not found. This was extremely frustrating and leaves a very bad impression about the reliability of their lost-and-found process. If you travel with valuable items, I strongly recommend double-checking everything before checking out, because you may not see it again.

Other negatives:
• Breakfast service was slow: it took around 20 minutes to get a cappuccino, and the overall breakfast quality felt average at best.
• EV charging was poorly explained: arriving at 11:30 pm, there was no clear indication that you must go to reception to start the charging session. I wasted about 15 minutes downloading an app for nothing, while the label on the charger actually suggests a different process.
• Noise at night: on Friday, there was an event in the Green Pea shopping center (2nd floor) and the noise continued until around 2:00 am, which made it hard to sleep.
• Basic amenities: no shower gel on the second day (not replenished).
• Pillow quality: flat and uncomfortable.

Positive: the hotel is well located.

I wanted to like this stay, but between the noise, slow breakfast service, poor EV guidance, and especially the way my missing charger was handled, I would hesitate to return.

Outside was cold i called housekeeping to address the problem of heater they came 1 hr late and she was explaining me over the phone how to fix the problem. Secondly it was surprising that in 4star hotel there’s al water is chargeable and reception don’t know what is chauffer service. Very disappointing experience in 4star hotel.

Hotel and room itself were okay, but I was shocked when someone opened my door and walked into my room at 9:15am in the morning without knocking or ringing beforehand, while I was still sleeping . Again someone (not sure if same person) walked into my room at around 10am (checkout time is 12pm), this time it was the mini-bar guy, asking if the mini bar items need to be restocked. I brought this up at the reception upon checkout, and the receptionist was a bit surprised to hear and stated that she would speak with the mini-bar guy. Another, seemingly more senior receptionist chimed in, and seemed to put the blame on me for not putting out the "do not disturb" sign at my door. I've stayed in numerous high/low end hotels in multiple countries around the world, I've never had a guy open my room door and walk into my room just because I didn't put out a "dnd" sign. Again, checkout time is 12:00pm.