Dynasty Suites Downtown Apartments in Torino

I was quite disappointed with my stay. The staff came across as robotic and cold, which did not make the experience welcoming. The room itself was tiny, and for €170 per night this felt like a very poor deal. Several lights in the room did not work, and the walls were noticeably dirty, which is unacceptable for a hotel claiming to be 4 stars.

At best, this hotel feels more like a 3-star, or even 2.5-star property. While the location is nice, it’s nothing special there are easily a hundred other hotels in Turin with equally good locations and likely better standards. Overall, the hotel does not live up to its rating or its price.

Unfortunately, this was one of the worst hotel experiences I have ever had.

The negatives:
• The location felt unsafe. Almost every time we left the hotel, we were approached within 100 meters by people asking for money or help.
• The entire hotel was extremely dirty. The walls in the room were covered with stains and marks, and the bathroom was unhygienic (with hair on the floor, moldy corners, and broken fixtures).
• The lighting in the room was harsh and unpleasant, creating a very uncomfortable atmosphere.
• The breakfast buffet looked chaotic and unhygienic – almost as if there had been a food fight. The general cleanliness and service were so poor that we decided to eat elsewhere, even though breakfast was included.
• Several things were broken: the handle for the towel heater was ripped off, the bathroom door lock looked as if it had been forced open, and someone had scribbled on the door frame with marker.
• The downstairs toilets were extremely dirty, with black hairs and dried urine on the seats and floor.

The positives:
• The staff were reasonably friendly.
• The hotel is centrally located within walking distance of some nice areas of Torino.

All in all, this was by far the dirtiest hotel I have ever stayed in, and I cannot recommend it – especially for travelers who value cleanliness, hygiene, and safety.

I stayed at Hotel Diplomatic for a whole month, and unfortunately, my experience was disappointing when it comes to cleanliness and service. Despite repeatedly requesting a change of mattress sheets, they only changed them once. The cups in my room were another issue — I used them daily, yet they were never replaced or cleaned properly, even after I asked three times.

The complimentary water bottles were also inconsistent. Some days they were provided, other days they weren’t. When I asked the reception, I received mixed answers — some staff said the water is only for the first day, while others said it should be replenished daily. This shows a clear lack of communication among the staff.

To make matters worse, I was charged for a bottle of water from the minibar that I had never used. The overall cleanliness of the room was not up to standard, especially the bathroom and the utensils provided.

On a positive note, the hotel’s location is excellent and very convenient.

I hope the management takes this feedback seriously to improve their service quality.

Not really sure how this is a 4 star hotel??

The corridors were quite dirty and we found a used contact lense in our room.. the safe did not work, had to have the foreman over to fix it.

One of the staff just tried to walk into the room - she just knocked and came in straight away - this is unacceptable, also considering that she was not doing room service and wanted to check our bar on the first night of our stay?

Seems strange.

Our room door was also left open after room service (we simply pushed it open) - thankfully we didn't leave any valuables as the safe was not working yet...

On the plus side, the hotel has a great location and is well connected by public transport.

Overall, for the price this hotel is not worth it.