Hotel Grazia Deledda in Sassari

Stay was okay for one night. Hotel is very dated, we had an airconditioning that was making so much noise, it felt like it was about to fall down.

The only rude person we met in 6 days in Sardinia was working on the Reception desk in this hotel. it may have been due to his lack of English (had 2 or 3 phrases) and our lack of Italian. Nothing was explained to us at check in. We tried to explain we were half board he shook his head. When we phoned from our room to reception we were answered with 'one moment please' and then disconnected. Eventually we went to reception to ask about the air conditioning because the control panel on the wall wasn't working. 'One moment please', he then proceeded to observe a busload of tourists arrive and be checked in by their guide while we stood there. Again we commented about the air conditioning and we were told 'one moment please' he then opened a cupboard flicked on a switch with our room number and handed us a remote control. A further phone call to reception was met with 'one moment please' then he appeared at the door while we were still holding on. He marched into the room and flicked a switch on the headboard saying 'On/Off!' Every other member of staff was pleasant and we worked around limited language abilities in a pleasant way. At check out a different man was at reception and was pleasant and apologetic for his colleagues unwelcoming and rude behaviour.

Old 4 star hotel close to the city, just 13 min walk to Sassari centrum. Had airconditioning and clean rooms.