Hotel Vega in Malcesine

We have just returned from Hotel Vega and have never written a bad review about a hotel. However we feel compelled to do so, we were visiting as it was our 10yr wedding anniversary on the first night we asked Marco for a cup as we bring a travel kettle for my husband as he is awaiting a knee replacement and in a lot of pain so is up in the night a lot to be told he would not be giving us a cup as room service was available to bring tea to the room.
On reading the hotel rules you cannot put anything in the mini bar as it will be removed by the maids and any plastic has to be removed by yourself not the maids regarding bottled water.
On the first morning at breakfast we noticed all the tables at the window with the beautiful view were reserved we asked Marco could we sit there as they were all empty we were told they are all reserved we said what do we need to do to get one of those tables the answer was we will see if someone leaves, we were their for one week and very few people sat on those tables most people came to this hotel for 2-3days we were never asked to sit there the night before we left we asked at reception why were all those tables reserved who were they for and she said the hotel has them reserved for returning visitors I made it clear that this was extremely disappointing we have never came across this in any hotel and we have traveled extensively, later she said tomorrow when you are leaving we could give you the window table I think that ship had sailed so we declined.
The air conditioning wasn’t adequate you are awake half the night with the heat and it actually goes off completely during the night.
There is also no public toilet in the hotel so you have to go up to your room all the time which is a pain.
Everyone loves Gelato but do not think of eating it on the entrance or at the reception as there are signs all over to tell you not to do so.
On the up side Antonio was very funny and professional as our waiter always aware when people are trying to sleep on the decking
And not disturbing people unlike Marco who constantly was fooling around loudly with guests which was embarrassing to watch and having no concern for those trying to sleep.
Overall this hotel is looking to squeeze as much money from guests as possible to the point of upsetting them. We are a couple that actually looks for people to tip but very few deserving.
The area is super but way too many rules we know this won’t stop people booking but I would check the reviews prior to doing so.
We certainly would never return.

Marlene and Ronnie Cocks