Hotel Dormy Inn Kagoshima Natural Hot Spring in Kagoshima

Highly recommended hotel! The front desk staff are all super enthusiastic, and I even met a lovely Chinese girl working there. The breakfast is really rich and delicious, and the late-night ramen (Yeming Noodle) was also very tasty – the lady serving it was really busy! The hot spring on the 14th floor, though not large, is very clean. I stayed in a single room, and there's an extra door between the room and the main corridor, which made it very quiet. The airport bus stop is very close to the hotel, just two traffic lights away. Kagoshima is a beautiful place, and everyone I met was so kind and helpful. It’s also been a sister city with Changsha for over 30 years.

Located at the city area with one km from train station and good for stay

Average hotel. Room too hot can’t control temperature even aircon turned down to minimum. Irritating motion sensor light in the hall keeps coming on if you move at night. Average small onsen. Quite a soul less hotel.

The rooftop public  bath is worth recommending.  The service is very good and the place is very clean.  The complimentary noodles in the evening are excellent!

Conveniently located near the planetarium, the complimentary late-night ramen was delicious every day, and the hot springs were incredibly relaxing with ice cream available afterwards. The room was also quite spacious for a Japanese hotel.

great location, good onsen that works at night. The manga library. But I saw a cockroach at the onsen.

The location is fantastic, with incredibly convenient transportation; it's just steps from Takadanobaba Station, and the planetarium is a mere 2-minute walk. They offer a generous breakfast spread and even complimentary late-night ramen. The highlight is the large rooftop public bath, complete with free popsicles. Although the room facilities are a bit dated, they were spotlessly clean and well-maintained.

Hot spring is good and they provide free ramen which is quite delicious

I often travel to Japan, and Dormy Inn rooms always seem to be in high demand. The 20+ sqm twin rooms, perfect for two adults and one child, are usually impossible to book. So, when I saw this room type available in Kagoshima, I decided to book it for one night.

Overall, my experience fell short of expectations. Unfortunately, neither adult could enjoy the onsen (hot springs) for personal reasons, which is arguably the hotel's main highlight – a real shame. The room itself was a bit small, and while cleanliness was decent, the toilet emitted a persistent garlic-like odor.

On the positive side, the dining options were excellent. Breakfast featured Kagoshima's special black pork shabu-shabu and a type of sashimi. Complimentary ice cream and Yakult were available all day in the lounge on the hot spring floor, and free soy sauce ramen was served after 9:30 PM. Given these amenities, I'd say it's best suited for adults who plan to fully utilize the onsen facilities.

What truly made the stay less than ideal wasn't just my inability to use the onsen. More significantly, during check-in, the front desk informed me that my reservation did not include a 3-year-old child, resulting in an additional charge for the child's accommodation and meals. This wasn't the hotel's fault, and honestly, I'm not sure who to blame. I distinctly remember booking for two adults and one child, so I'm puzzled about what went wrong in the process. Perhaps Dormy Inn and I simply weren't a good match this time.

I'm well aware that Japanese hotels charge per person, so I always meticulously enter the correct number of guests and compare prices across different platforms when booking in Japan. Having visited Japan over a dozen times, this was the first instance where I was charged extra at check-in due to a discrepancy in the number of guests. I was quite surprised when informed about the booking error. Checking my Trip.com confirmation on my phone at the front desk, I saw it indeed only listed two adults. I can only fault myself for never reviewing the confirmation after booking; moving forward, I'll be sure to check them carefully to catch and correct any issues promptly. After reporting this to Trip.com customer service, they responded quickly and later reimbursed me half of the additional cost.

During this trip, both hotels I booked through Trip.com had unexpected additional charges at check-in. Besides the Dormy Inn incident, another hotel in Fukuoka charged a separate accommodation tax. Interestingly, I booked a different hotel in Fukuoka on another platform, and its price already included this tax, so I didn't pay anything extra upon arrival. Moving forward, when booking hotels in Japan, I'll have to carefully consider if the lowest price offered on certain platforms might be due to hidden fees.

I've stayed at Dormy Inn Kagoshima multiple times, and everything about the hotel is excellent.

Location: The hotel is about a 10-15 minute walk from JR Kagoshima-Chuo Station. The Sakurajima Ferry Terminal is also roughly a 10-15 minute walk away, making it very convenient for getting around. The Tenmonkan shopping district is right nearby, offering great options for shopping and dining.

Cleanliness: The hotel's facilities are relatively new and kept spotlessly clean.

Service: The front desk staff are very professional and highly efficient.

Other: The onsen (hot spring) is fantastic. Although not large, it even has an open-air bath (rotenburo), making for a wonderfully relaxing soak after returning to the hotel.