Akku Hotel in Astana
✅ Cleanliness rated 10/10 by multiple guests and described as tidy and well-maintained ✅ Beautiful traditional decor with a homemade breakfast praised for its quality ✅ Close proximity to the old town and highly rated nearby restaurants ✅ Friendly and helpful staff mentioned positively in several reviews ✅ Free parking and available amenities such as a fitness center and beauty shop ❌ Reception service criticized for poor attitude and lack of guest-oriented approach ❌ Pool and sauna require extra fees not clearly communicated before arrival ❌ Issues with room comfort including unpleasant odors and hard foam pillows ❌ Breakfast quality inconsistent, with reports of cold omelets and late start times ❌ Parking and WiFi services rated low (5/10 and 4/10 respectively) indicating possible shortcomings
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Description
Akku Hotel is a four-star property in Astana with a strong focus on traditional service and a historic background, reportedly built to host high-ranking government visitors. The hotel offers several room types including Standard Double rooms, Junior Suites, and Suites. Guests can access amenities such as a restaurant with buffet options, a sauna, fitness center, beauty shop, and free parking. While the hotel scores highly on cleanliness and location, some guests have noted that the pool and sauna require an extra fee not clearly advertised. Breakfast is served from 8:00 AM, and while it is generally well-regarded, some guests have found the quality inconsistent. The hotel’s reception staff receive mixed reviews, with some praising their friendliness and others pointing out issues with service attitude. Overall, Akku Hotel provides a blend of traditional decor and practical services but may benefit from improvements in transparency and guest comfort.
Location
Akku Hotel is located at Ulitsa Bukharbay Batyra 22 in Astana, approximately 15 km from Nursultan Nazarbayev International Airport (TSE). The hotel is near the old town area, offering convenient access to local attractions. Within a short walk, you’ll find several restaurants including Restaurant «Akku» just 14 meters away, rated 9/10, and Restaurant «Anor», 183 meters from the hotel. Another nearby dining option is Restaurant «Бархат», 357 meters away. The hotel’s location provides a balance between city accessibility and proximity to cultural spots.
Tips
- If you plan to use the pool or sauna, confirm any extra fees at check-in to avoid surprises.
- Guests sensitive to odors or pillow firmness may want to request room changes promptly.
- Arriving for breakfast at or shortly after 8:00 AM is advisable, as some dishes may not be freshly prepared later.
Policies and conditions
- Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
No cots are available.
No extra beds are available. - Pets are not allowed.
- WiFi is available in all areas and is free of charge.
- Free private parking is possible on site (reservation is not needed).
- Check in time: 12:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Security guard
- Express check-in/check-out
- Television in lobby
- Early check-in
- Late check-out
- Private check-in/check-out
- Upper floors accessible by elevator
- Non-smoking rooms
- Room service
- Fridge
- Cable TV
- TV
- Minibar
- Bathrobe
- Mosquito net
- Safe (in room)
- Ironing
- Laundry
- Shoe shine
- Hairdryer (on request)
- Luggage storage
- Telephone
- Bar
- Breakfast
- Breakfast in the room
- Free Wi-Fi
- Hiking
- Suitable for Events
- Free parking
- Indoor Pool
- Water fun
- Beach/pool towels
- Heated swimming pool
- Photocopy machines
- Event facilities
- Massage
- Sauna
- First Aid Kit
- Pets Not Allowed
Hotel view
Video: Рекламный ролик отеля Акку Астана
Map
Reviews
Transparency regarding additional services could be enhanced. For example, the pool and sauna required an extra fee, but this was not clearly stated in the advertisement. Breakfast starts late at 8:00 AM, though the staff kindly allowed us in a few minutes earlier, which we appreciated. However, the quality of the breakfast could be improved—the omelet was cold, giving the impression that it had been prepared in advance.
Another aspect that could enhance the guest experience is the availability of complimentary tea bags and extra water in the room, which is a standard amenity in many hotels.
We appreciate the hospitality of the staff and hope the hotel considers these suggestions for improvement. Enhancing cleanliness, comfort, and transparency about additional services would help create a more pleasant stay for future guests.
Great traditional service with an amazing free homemade breakfast and beautiful decor
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Cafe and Restaurants near hotel
Frequently asked questions about Akku Hotel
What types of rooms are available at Akku Hotel?
The hotel offers Standard Double rooms, Junior Suites, and Suites.
Is breakfast included and what time does it start?
Breakfast is served starting at 8:00 AM and includes buffet options at the hotel restaurant.
Are the pool and sauna included in the room price?
No, the pool and sauna require an additional fee which is not always clearly stated.
How far is Akku Hotel from the airport?
The hotel is approximately 15 km from Nursultan Nazarbayev International Airport (TSE).
Is parking available at Akku Hotel?
Yes, the hotel offers free parking to guests.
